Thunderbolt share 无法使用

[dabaitunaitang]

2台笔记本均支持thunderbolt4，2台笔记本用iphone雷雳4pro线缆连接，旧笔记本win10雷雳分享软件自动弹出，提示插入线缆，新笔记本没有反应（网络适配器没有雷雳网桥适配器），询问电脑厂商，其认为是兼容性问题。

[VonM_Intel]

Hi, dabaitunaitang.

Thank you for posting in our Community. Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.

I see that there may indeed be a compatibility issue with the new notebook and the Thunderbolt connection. Could you please clarify the exact make and model of the two notebooks that are connected via Thunderbolt? This information will help me assess your system specifications and address any potential compatibility concerns.

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions for Thunderbolt, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[dabaitunaitang]

新电脑：dell移动工作站7680

旧电脑：3C3HPL3

[VonM_Intel]

Hi, dabaitunaitang.

Thank you for providing the details about the issue you're experiencing with Thunderbolt connectivity between your notebooks. I agree it might be a compatibility issue, especially considering the differences in how the Thunderbolt sharing software responds between your old and new notebooks.

I understand that you have an OEM laptop (Dell Mobile Workstation 7680). At this rate, It should be reported and handled by system manufacturers since we have tested other displays and Thunderbolt™ 3 adapters successfully. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the driver software or software packaging.

You can visit our related link/article: Steps to connect devices that support Thunderbolt™.

Best regards,

Von M.

Intel Customer Support Technician

[Lyle_W_Intel]

Thunderbolt Share requires that either one of your PCs or one of your connected Thunderbolt devices be Thunderbolt Share licensed from the manufacturer.  Thunderbolt Share "Licensed" is different from "Thunderbolt Certified".

There are many Thunderbolt 4 certified PCs and Thunderbolt 4 certified docks, monitors, etc.; however, in addition to being Thunderbolt 4 or Thunderbolt 5 certified, either one of your PCs or Thunderbolt Accessory (i.e. dock, monitor, etc.) must be Thunderbolt Share licensed.

OWC Go dock and Cable Matters have both released Thunderbolt 4 docks that are Thunderbolt Share licensed.

If you get one of those docks, then Thunderbolt Share SW will work for you.

[VonM_Intel]

Hi, dabaitunaitang.

Have you had a chance to review my previous response? Also, have you noticed the response about Thunderbolt Share from @Lyle_W_Intel? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[NormanS_Intel]

Hello dabaitunaitang,

I would like to add to this conversation. According to @VonM's response, there might be a compatibility issue because each OEM configures its system differently. I also agree with @Lyle_W_Intel that a Hardware License is required to use Thunderbolt Share. For more information, please refer to the following articles on how to set up Thunderbolt™ Share and learn more about it.

• FAQ about Thunderbolt™ Share
• Thunderbolt™ Share Application Setup
• Thunderbolt™ Share - Licensed Configurations & Hardware Requirements

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello dabaitunaitang,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer