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VV1
Beginner
1,155 Views

Возникла проблема с запуском устройства Intel(R) Wireless-AC 9560

Здравствуйте.

На протяжении двух месяцев возникает одна и та же проблема - слетает сетевой адаптер. Уже и BIOS обновил и актуальные драйвера поставил и даже восстанавливал систему и нет каких-то физических повреждений устройства. Однако проблема не исчезает. Грешил на последнее обновление от Windows, но ничего не изменилось после восстановления системы. Журнал событий выдает следующее:

Возникла проблема с запуском устройства PCI\VEN_8086&DEV_A370&SUBSYS_00348086&REV_10\3&11583659&0&A3.

Имя драйвера: netwtw06.inf
GUID класса: {4d36e972-e325-11ce-bfc1-08002be10318}
Служба: Netwtw06
Нижние фильтры:
Верхние фильтры: vwifibus
Проблема: 0xA
Состояние проблемы: 0xC0000001

Устройство выдает ошибку с кодом 10.

Самое забавное то, что адаптер слетает именно тогда, когда ты активно не используешь интернет - серфишь по сайтам или просто отошел от ПК. Как можно решить данную проблему? Возможно вам нужна какая-то дополнительная информация?

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4 Replies
AndrewG_Intel
Moderator
1,125 Views

Hello VV1

Thank you for posting on the Intel® communities. Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool.


We understand that you have issues with the wireless adapter turning off and getting an Error Code 10. In order to check this further, could you please provide the following information?

  1. Is the Intel® Wireless-AC 9560 the original wireless adapter that came pre-installed in your system or did you install/integrate it?
  2. Do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update or any hardware change?
  3. Did the Wireless card work fine before at any time? Is this a new computer? Please provide details.


Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

  1. Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
  2. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  3. To save your scan, click Next and click Save.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
1,115 Views

Hello VV1

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
1,096 Views

Hello VV1

We have not heard back from you so we will proceed to close this thread soon. If you need further assistance and if the issue persisted, since you mentioned the device was showing an error code 10, you may try the steps in this link:

Code 10 Error in Device Manager for Bluetooth or Wireless (Wi-Fi) Device >> https://www.intel.com/content/www/us/en/support/articles/000031150/network-and-i-o/wireless.html

 

If the problem persists even after trying the steps in the previous link, our last recommendation is checking with the Original Equipment Manufacturer (OEM) of your system for additional suggestions and to discard the possibility of a hardware problem. The system may require a BIOS update or a physical inspection. Here you can find List of Computer Manufacturer Support Websites: https://www.intel.com/content/www/us/en/support/topics/oems.html

 

Best regards,

Andrew G.

Intel Customer Support Technician

AndrewG_Intel
Moderator
1,089 Views

Hello VV1

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer being monitored.


Best regards,

Andrew G.

Intel Customer Support Technician



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