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РМенд
Beginner
243 Views

После зависания пропадают все сети

У меня такая проблема, появилась уже два месяца назад - не знаю как починить.

Уже и пробовал сбрасывать сети, перезапускать провайдер, проверил все драйвера.

**Суть проблемы: Намертво зависает ноутбук на 2-5 секунд и пропадают все сети, включая моей и больше никак не подключиться пока не перезапущу ноутбук

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Ссылка на скриншот выше

 

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Ссылка на скриншот выше

5 Replies
AlHill
Super User
46 Views

Contact your laptop manufacturer for support.

 

Doc

 

Michael_L_Intel2
Moderator
46 Views

Hello РМенд,

 

Thank you for posting in Intel Ethernet Communities. 

 

Base on your inquiry, we have specific forum for these issues and I will be transferring this thread for faster response. 

 

If you have questions, please let us know.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
46 Views

РМенд, Thank you for posting in the Intel® Communities Support.

 

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

If this is a laptop, what is the model of it?

Did you make any recent hardware/software changes?

Was it working fine before?

The wireless card, did you purchased it separately or did it came installed in the computer?

Which Windows* version are you using?

Did you check with your Internet service provider to make sure the Internet is working properly?

Does the problem happen at home or work environment?

You said that the laptop hangs dead for 2-5 seconds, what do you mean by "hang dead", could you please provide a detailed description of that scenario, does it get freeze, do you still have video, are the mouse and the keyboard working during that phase or it goes completely off?

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

 

Alberto_R_Intel
Moderator
46 Views

РМенд, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

Alberto_R_Intel
Moderator
46 Views

РМенд, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

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