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8554 Discussions

6235 wifi/bluetooth Windows 8 Pro, restart issues

idata
Employee
‎04-13-2013 03:21 AM
2,192 Views

I have an asus n56 vz with the intel 6235 with windows 8 pro installed. If I restart my computer every time my Bluetooth keyboard and mouse are unable to reconnect. If the computer is shutdown and left alone for a period there is no issue upon boot up. However, if the computer is restarted the devices will not reconnect to the computer and must be uninstalled and repaired. I know a family member that has a different computer but the same card that has the same issue with their Bluetooth mouse. I have installed the most recent drivers as of 4/13/13. I would like Intel to look into this issue and fix in a future driver update. I waste a significant amount of time reinstalling these device if I need to restart my computer.

If anyone else is running win 8 with this card and has a solution to this problem I am open to suggestions.

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Jose_H_Intel1
Employee
‎04-15-2013 12:56 PM
984 Views

Hello zeratul56,

If you already tried reinstalling the Intel® wireless drivers or updating it, the issue could be related to the Microsoft Bluetooth stack probably corrupted. You may contact Microsoft for further assistance on the Bluetooth stack.

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idata
Employee
‎04-15-2013 11:24 PM
984 Views
In response to Jose_H_Intel1

Your answer made me think it could be something with windows 8. I reinstalled the whole operating system and it seems to have solved my problem. I do not have to repair any devices after I restart. Thank you for your insight

In response to Jose_H_Intel1
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