8265ngw bluetooth not working

[BArbm]

I have recently bought a new HP laptop, and it cam with the 8265ngw Dual Band wifi-bluetooth combo chip installed. It initially worked, but has since stopped working. I had to re-install Windows, as the installed OS was in Chinese, which I do not speak. Once I installed the operating system, I had a lot of issues with the system consistently crashing - BSOD bug check code 239, after the 1803 build was installed. This has (finally!) been sorted - there was yet another Windows update(!), and things have since stabilised.

However, through all of this, I have had great wifi connectivity, but no bluetooth. In the Device Manager, there is no bluetooth showing (not even as a hidden item), and no unknown devices. Opening up services.msc shows that Bluetooth services are running and set to do so automatically. I have downloaded the drivers direct from the Intel website, still no bluetooth. I asked the Intel website Driver and Support Assistant to check the system, it correctly identified the wifi chipset, and declared the drivers 'up-to-date'.

Any other thoughts / ideas I can try to get bluetooth working again?

Thanks

[idata]

Hello silverwitch74,

We understand you're having issues detecting the Bluetooth® Module in a new laptop using the Intel® Dual Band Wireless-AC 8265.Since this is a brand new computer, our primary recommendation is to reach out to the computer manufacturer for assistance. Specially if you believe this could be a hardware issue.Aside from this, we recommend trying out the latest drivers provided by your computer manufacturer (both WiFi and Bluetooth® packages). The latest drivers from our Download Center, or obtained through the Driver and Support Assistant are intended for Intel® or retail devices (such as Intel® NUC, or desktop adapters), these drivers do not account for OEM customizations.- http://ttps://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html Clean Installation of Wireless DriversIf the error message persists, you can try a Network Reset:1. Select the Start button, then select Settings > Network & Internet > Status > Network reset.2. On the Network reset screen, select Reset now > Yes to confirm.Wait for your PC to restart and see if that fixes the problem.Otherwise, we recommend engaging your computer manufacturer for hardware replacement options. If needed, we do strongly recommend purchasing replacement adapters from your computer manufacturer directly, if at all possible.Best regards,Carlos A.

[idata]

Hello silverwitch74,

We haven't received any updates since our last post. Feel free to contact us if you require further assistance.Regards,Jonathan B.

[Misel]

I have an issue with the network adapter on my laptop, I switched it back with the same model ( 8265ngw ) network card and my Bluetooth working well, but while Im using my old one, it's not working though wifi is functioning well. How can I fix that?

[n_scott_pearson]

The 8265 is discontinued by Intel. This means that, at some point Intel's standard Wireless and Bluetooth driver packages stopped supporting this adapter. In this case, it was the 22.200.x Wireless and Bluetooth packages that last delivered drivers for the 8265.

Now, I am seeing occasions where people are prompted to (by Intel's Driver and Support Assistant tool as well as Windows Update) and attempt to install later versions packages that do not have drivers for this adapter. This should simply fail, but there appears to be cases where this causes issues.

My recommendation is to try a clean install of the 22.200.x Wireless and Bluetooth packages. Here is my process for performing this clean install:

1. If you haven't already, download - but do not install just yet - the 22.200.x Bluetooth and Wireless driver packages. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/777192 and Bluetooth: https://www.intel.com/content/www/us/en/download/774186.
2. Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note: This Wireless disable *must* be of type that will persist (i.e. stay disabled) across reboots.
3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip forward to Step 6.
4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
5. Manually reboot your computer, keeping Internet access disabled throughout.
6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Dual Band Wireless-AC 8265 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an Intel driver associated with it. If neither is the case, skip forward to Step 12.
7. Right click on the entry for Intel Dual Band Wireless-AC 8265 and select Uninstall Device. In the dialog that is then presented, choose to (checkmark) Delete the driver software for this device.
8. Repeat step 7 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
9. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
10. Repeat step 9 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
11. Go back to Step 5.
12. Install the downloaded Bluetooth driver package you downloaded earlier (my rule: always install Bluetooth first).
13. Install the downloaded Wireless driver package you downloaded earlier.
14. Manually shutdown and reboot your computer.
15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
16. Test.

Note: It sometimes takes multiple uninstall (and reboot) cycles to clean out the old installations, so don't give up on the process. If you get to, say, 10 cycles, stop there and attempt the installation of the latest drivers.

Hope this helps,

...S