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eKarl
Beginner
920 Views

AC-3160 disconnects on Win7 64

Hi,

i got a new Laptop, MSI GP70 2PE with the Intel Dual Band Wireless-AC 3160. I have installed Win 7 pro 64bit, (Original!)

Intel Dual Band Wireless-AC 3160 Driver

Driver Date: 18.06.2014

Driver Version: 17.0.5.8

The Router TL-WR1043ND newest FW (3.13.15 Build 140319 Rel.41339n) WPA

The Issue:

 

The Laptop disconnect the WLAN without reasons. The only way to get it back is the automatic Windows-troubleshooting, after this the connection will work for ~ 2 minutes. This happens in the last 2 hours approx 40 times!!11

 

There are 2 other WLAN Devices, iPhone and Android they work without problems when the Laptop lost the connection.

I tried too update the Driver with this Software: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24578 Intel® Download Center http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/24578/eng/Wire... Wireless_17.13.11_s64.exe & http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/24578/eng/Wire... Wireless_17.13.11_Ds64.exe doesnt work.

 

If i install this Driver there is no connection possible! i click on connect and windows just say "no connection possible"

I would need a tool where i can see the WLAN logs from the AC-3160 or something else....

could you please support your product!? Thank you

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1 Reply
Jose_H_Intel1
Employee
39 Views

Check the security encryption settings in both the computer wireless profile and the router. Does it work if you use WPA2-AES (CCMP)? You may also test with no security at all just for troubleshooting purposes.

http://www.intel.com/support/wireless/wlan/sb/CS-025807.htm Intel® Wi-Fi Products — Intel® Wireless Event Viewer

http://www.intel.com/support/wireless/wlan/sb/CS-032726.htm Intel® Wi-Fi Products — Driver Wireless Event Viewer Logging

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