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DThom15
Beginner
1,383 Views

AC 7260 bluetooth hardware not showing

I have a Dual Band AC7560 wireless Card with Bluetooth. Earlier this year the bluetooth stopped working. My device manager said that the bluetooth hardware was not connected. I was able to resolve the issue by rolling back my wireless driver to the original driver that came with the computer. i have an HP and use the HP recovery assistant to roll the driver back. Now, I am have the same problem again, starting a few days ago. Bluetooth is no longer showing up on the computer and the computer tells me that I don't even have bluetooth hardware. I tried to roll back the driver again, but this time it did not work. What can I do to get my bluetooth working again?

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5 Replies
idata
Community Manager
35 Views

Hello trentdouglas,

 

 

The Bluetooth* controller can stop working for different reasons, please review the following items:

 

 

- Contact the https://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support and make sure the BIOS of your PC is up to date.

 

- Check for Windows* updates and apply the latest OS patches.

 

- Install the latest driver available from the computer manufacturer.

 

 

If the issue persists, please provide the following information:

 

 

- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, run the tool and use it to create a report with all sections, once the report is created, click on the "Next" button. In the following screen, save the report to a file. Then use the Advanced editor options of the communities to add the resulting file to your post as an attachment.

 

- Was this adapter installed from factory with your PC?

 

 

Regards,

 

Jonathan B.
idata
Community Manager
35 Views

Hello trentdouglas,

 

 

Please let us know if the issue was solved, or in case you require any further assistance.

 

 

Regards,

 

Jonathan B.
DThom15
Beginner
35 Views

Jonathan,

I have not found a solution. I tried the suggestions you made and nothing has improved. I have attached the file from the System Support Utility as you requested.

idata
Community Manager
35 Views

Hello trentdouglas,

 

 

We checked the SSU log and confirmed that the Bluetooth* controller is not shown. This can be an indication of a hardware issue, so you might want to check with the https://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support about this.

 

We noticed that this is a desktop system, so we would like to confirm a few details:

 

 

- Make sure your Bluetooth* component is enabled in Windows, some PC's may have the option to do this in the BIOS or with key combinations.

 

- Try installing https://downloadcenter.intel.com/download/26944/Wireless-Intel-Wireless-Bluetooth-for-Windows-10-?pr... Intel® Wireless Bluetooth® for Windows® 10* [19.71.0]

 

- Was this adapter built from factory with your PC?

 

- Is your 7260 a PCIe Add-in-card? or is it a small card (M.2, HMC) directly connected to the Motherboard?

 

 

Regards,

 

Jonathan B.
idata
Community Manager
35 Views

Hello trentdouglas,

 

 

Please let us know if there has been any progress, or if you require further assistance.

 

 

Regards,

 

Jonathan B.