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Hello!
I have a laptop with an AC 7265 card and every time I start Windows it takes some minutes for the WiFi card to be recognized and turned on, but the Bluetooth starts normally.
When the Windows boot up, it's like there's no WiFi card installed, but it appears on Device Manager. After waiting some time the WiFi comes alive and connects to my wireless network.
I reinstalled both Bluetooth and WiFi drivers but nothing solved my problem.
Currently, I have installed the WiFi drivers version 19.51.38.2 and Bluetooth drivers version 20.100.10.5.
I tested the driver behavior in Linux, but it works like charm there.
And I don't know if is related, but my Bluetooth keyboard and mouse keep randomly disconnecting and I don't know why.
Does anybody know how to solve any of these problems?
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MarcosAurelio, Thank you very much for providing that information and the SSU report.
According to the information on the SSU document, as you mentioned, the wireless driver version currently installed on your computer is 19.51.38.2 and the Bluetooth driver version is 20.100.10.5.
Just to let you know, since the Intel® wireless drivers are generic, they might or might not work with your specific platform. For that reason, we always recommend to install the wireless drivers provided by the manufacturer of the computer, since those drivers were customized by them to work with your specific platform.
I looked on Dell's website and the driver versions they have available are, for Wireless 20.10.1.1190, A00, and for Bluetooth 20.60.0, A06. Please try a clean installation of those drivers following the instructions in the links below:
Also, there is a newer Windows version/update available, version 19044, that we recommend to install. You can always get in contact with Microsoft support directly in case you need further details on how to install the update:
https://support.microsoft.com/
Additionally, we advise to get in contact directly with Dell support to make sure the latest BIOS version is currently installed in your laptop or, if necessary, to gather the instructions on how to do that:
https://www.dell.com/support/home/en-us
Regards,
Albert R.
Intel Customer Support Technician
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MarcosAurelio, Thank you for posting in the Intel® Communities Support.
In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:
What is the model of the laptop?
Is this a new laptop?
When did you purchase it?
Was the Intel® Dual Band Wireless-AC 7265 card working fine before?
When did the issue start?
Did you make any recent hardware/software changes that might cause this issue?
The wireless card, did you purchase it separately or did it come installed on the computer?
Which Windows* version are you using?
Does the problem happen at home or in the work environment?
Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
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What is the model of the laptop?
Is this a new laptop?
When did you purchase it?
The model is a Dell Inspiron 15 5548, it's an old laptop that I bought in 2015.
Was the Intel® Dual Band Wireless-AC 7265 card working fine before?
When did the issue start?
Did you make any recent hardware/software changes that might cause this issue?
The wireless card, did you purchase it separately or did it come installed on the computer?
The wireless card came installed on the laptop and had been working fine since I bought it.
I think the problem started 3 months ago and I didn't change anything from usual when the problem started.
Which Windows* version are you using?
Does the problem happen at home or in the work environment?
I'm using Windows 10 Home build 19043 and the problem happened at home.
I already tested in another environment and networks and the problem still happens.
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MarcosAurelio, Thank you very much for providing that information and the SSU report.
According to the information on the SSU document, as you mentioned, the wireless driver version currently installed on your computer is 19.51.38.2 and the Bluetooth driver version is 20.100.10.5.
Just to let you know, since the Intel® wireless drivers are generic, they might or might not work with your specific platform. For that reason, we always recommend to install the wireless drivers provided by the manufacturer of the computer, since those drivers were customized by them to work with your specific platform.
I looked on Dell's website and the driver versions they have available are, for Wireless 20.10.1.1190, A00, and for Bluetooth 20.60.0, A06. Please try a clean installation of those drivers following the instructions in the links below:
Also, there is a newer Windows version/update available, version 19044, that we recommend to install. You can always get in contact with Microsoft support directly in case you need further details on how to install the update:
https://support.microsoft.com/
Additionally, we advise to get in contact directly with Dell support to make sure the latest BIOS version is currently installed in your laptop or, if necessary, to gather the instructions on how to do that:
https://www.dell.com/support/home/en-us
Regards,
Albert R.
Intel Customer Support Technician
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