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Hi Intel Community,
Recently i bought a new Intel AC-9260 to replace AC3165 on my laptop, Inspiron 15 7567(7th gen i7). After booting up i immediately checked the device manager to see if the driver installed correctly. But to my surprise the device manager shows its a AC-8265. I tried to installing the AC 9260 driver manually by selecting it from list of drivers. the installation failed and both bluetooth and wifi stops working.
I tried to reboot to see if i may need a restart but then it stuck on bootloop.
I'm not sure if I've messed up the installation somehow or if there is a compatibility issue between the AC9260 card and my laptop. Any advice or suggestions would be greatly appreciated. I also attached photo of wifi card in question
I have several question:
- Is there any chance the card was a defect or a fake?
- What else can I try to get the AC9260 card recognized and working properly?
- Is there anything I may have missed in the installation process that could be causing the boot loop?
Thank you in advance for your help! I'm happy to provide any additional details about my setup.
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When upgrading from one Intel Wireless adapter to another, it is important to completely uninstall the existing Wireless and Bluetooth drivers, reboot, and then reinstall the latest available Wireless and Bluetooth driver packages. Issues such as what you have seen can occur otherwise. Now that you already made the hardware change, you can still go back and to a clean install of the driver packages.
- If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter.
- Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note: This Wireless disable *must* be of type that will persist (i.e. stay disabled) across reboots.
- From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip forward to Step 6.
- Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
- Manually reboot your computer, keeping Internet access disabled throughout.
- From the Device Manager applet, check the Network Adapters section for an entry for an Intel Wireless adapters and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an Intel driver associated with it. If neither is the case, skip forward to Step 12.
- Right click on the entry for Intel Wireless adapter and select Uninstall Device. In the dialog that is then presented, choose to (checkmark) Delete the driver software for this device.
- Repeat step 7 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
- Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
- Repeat step 9 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
- Go back to Step 5.
- Install the downloaded Bluetooth driver package you downloaded earlier (my rule: always install Bluetooth first).
- Install the downloaded Wireless driver package you downloaded earlier.
- Manually shutdown and reboot your computer.
- Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
- Test.
Note: It sometimes takes multiple uninstall (and reboot) cycles to clean out the old installations, so don't give up on the process. If you get to, say, 10 cycles, stop there and attempt the installation of the latest drivers.
Hope this helps,
...S
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