Wifi 6 AX201 adaptor crash while playing game

[noxlife_c]

Just start from today my Wifi 6 AX201 crashes after 5-10 minutes when I start playing game. It goes fine when I surf internet and browse websites. Attached please find the SSU report generated. All drivers should have updated to the latest version.

Thanks.

[n_scott_pearson]

Hhmmm... not so up to date.

• Your BIOS is out of date.
• Your iGFX driver is out of date.
• Your dGFX driver is out of date.
• Your Windows 11 is out of date.

...S

[noxlife_c]

I've updated all I can from Windows update and ASUS utility software.  

About Intel Driver and Support Assistant, I've done all update except "Intel® Arc™ & Iris® Xe Graphics" as it tells me I have an OEM version which is different from Intel's one, overwriting it may lose the customization from ASUS., so I stop it for now.

Do you mean that I can only wait for Windows or ASUS to show me updates or I have to do it on my own?

Thanks anyway.

[noxlife_c]

Any advice about this problem from expert? Is this a hardware problem and I need to ask ASUS for replacement? 

[n_scott_pearson]

If I am the 'expert' you are referring to, I have two suggestions,

1. Do a clean reinstall of the latest Wireless and Bluetooth driver packages.
2. If that doesn't work, do a clean reinstall of an older version of the Wireless and Bluetooth driver packages.
3. If that doesn't work, then a discussion with Asus will be in necessary.

I have a script that I use for this clean install process (follow it exactly):

1. If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
2. Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note: This Wireless disable *must* be of type that will persist (i.e. stay disabled) across reboots.
3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip forward to Step 6.
4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
5. Manually reboot your computer, keeping Internet access disabled throughout.
6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX201 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an Intel driver associated with it. If neither is the case, skip forward to Step 12.
7. Right click on the entry for Intel Wi-Fi 6 AX201 and select Uninstall Device. In the dialog that is then presented, choose to (checkmark) Delete the driver software for this device.
8. Repeat step 7 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
9. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
10. Repeat step 9 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
11. Go back to Step 5.
12. Install the downloaded Bluetooth driver package you downloaded earlier (my rule: always install Bluetooth first).
13. Install the downloaded Wireless driver package you downloaded earlier.
14. Manually shutdown and reboot your computer.
15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
16. Test.

Note: It sometimes takes multiple uninstall (and reboot) cycles to clean out the old installations, so don't give up on the process. If you get to, say, 10 cycles, stop there and attempt the installation of the latest drivers.

From the same download pages linked above, you can download older versions of the packages using the drop-down box that is in the big blue banner at the top. Go through the full clean install process to do this 'downgrade'.

Hope this helps,

...S