AC 9462 DIRVER question

[dengyuting]

Since the WiFi-23.110.0-Driver64 wifi wireless driver update my internet connection does not work well  .I have tried to  uninstall the 23.110.0, update the WiFi-23.80.1-Driver64. It shows a "error".

[LeonWaksman]

1. Download the latest driver for AC9462 version  23.120.0. 

2. Execute clean installation of this driver.

Leon

[dengyuting]

Device Manager uninstallation cannot clean uninstallation, dism++ too

[JeanetteC_Intel]

Hello dengyuting,

Thank you for posting in Intel Communities.

Since the recommendations shared by LeonWaksman did not resolve the issue, please provide the following details so we can assist you more effectively:

1. Is your device currently experiencing wireless connectivity issues, prompting you to seek an updated driver? If so, please describe the exact issue or any error messages you are encountering.
2. If the system was previously functioning correctly, what changes were made before the issue arose?
3. Please share your system configuration to help us investigate further. You can do this by downloading the Intel® System Support Utility for Windows*. Once downloaded, launch SSU.exe.

• Scan: Check the box labeled "Everything."
• Click "Scan."
• Review: After scanning, click "Next."
• Click "Save" to create a .txt file.
• Attach the SSU log file in your reply to this post.

I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[dengyuting]

After updating to WiFi-23.110.0-Driver64, I can only update the updated version of the driver, such as 23.120. After uninstalling the driver in Device Manager, the version number changed and displayed as an old version. However, I cannot upgrade to newer versions like 23.80, only 23.110.0, which always produces errors as shown in the initial image.The txt named 'log' was obtained by ssu, while the other one is the log prompted for me to view in the image.

Whether it is effective or not, thank you for your help

[JeanetteC_Intel]

Hello dengyuting,

Thank you for providing this update. I'll review the matter internally and will share an update once available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello dengyuting,

Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered the features, incorporated customizations, or made other changes. 
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system.

Please try to proceed with clean installation of the latest OEM driver for now. Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello dengyuting,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[dengyuting]

The above operation is invalid. I tried to install the company's product using a third-party driver software, which can change the driver version. However, once I use the driver on the Intel official website, there are still image errors. Currently, WLAN performance is stable

[JeanetteC_Intel]

Hello dengyuting,

I understand that the WLAN performance is stable at the moment. However, could you please capture a screenshot of the "invalid operation" error you encountered when attempting the steps I provided? I'll be awaiting your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello dengyuting,

I understand that the WLAN performance is stable at the moment. However, could you please capture a screenshot of the "invalid operation" error you encountered when attempting the steps I provided? I'll be awaiting your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello dengyuting,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[JedG_Intel]

Hello dengyuting,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician