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Errors:
Event 10400, NDIS
Event 5002, Netwtw08
Event 5005, Netwtw08
Same issue on laptop ASUS GL703GS with AC-9560: every minute or so I see the networks logs reporting errors in Event Viewer:
I always install same version for BT and WiFi. Current versions:
Intel® Wireless Bluetooth® for Windows® 10 and Windows 11: 22.120.0
Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters: 22.120.0
Tried also previous versions up to 21.80.2.1 but didn't solve the problems.
Win 10 21H1 (19043.1586)
Gaming Laptop ASUS GL703GS (BIOS 310)
32GB (dual channel) DDR4 2666MHz
CPU i7-8750H (iGPU unavailable)
GTX 1070 8GB (Max-P, 10DE 1BE1 - 1043 1011, GP104 A1, vbios 86.04.7c.00.24, Samsung VRAM)
Screen: 144Hz g-sync AUO B173HAN03.2 [AUO329D] 1080p (1920x1080)
2nd Screen through DisplayPort: 144Hz adaptive-sync Mi UWQHD [XMI3444] 3440x1440
Audio: Realtek HD Audio (ALC295 chipset)
Hard disks: NVMe Samsung, SSD Crucial
USB Blu-Ray 4K drive: Archgon Star MD-8102P-U3YC-UHDB (Pioneer BDR-UD04)
Bluetooth: 5.1 (AC 9560)
Link Copied
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Before you ask: Windows reinstall, DISM or SFSCheck, drivers reinstall etc. didn't solve the issue.
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It seems a common issue Intel or Microsoft have never been able to solve in all these years. Just an example of other threads about this issue:
Dropping WiFi connections - Windows 10 Forums (tenforums.com)
[SOLVED] Intel Wireless AC 9560 5GHz connection issues : pcmasterrace (reddit.com)
Strix G531GT - network adapter stops working when gaming, ACPI errors - Page 2 (asus.com)
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To help many other users affected by this kind of issues with Intel WiFi, it seems this benign configuration fixed the annoying issue for me (laptop with AC 9560, router Vodafone Station Revolution Huawei / HHG2500), the table below is in italian language but you can easily translate it:
Banda preferita |
Banda a 5 GHz |
Blocco globale scansione BG |
Mai |
Corrispondenza motivo per riattivazione |
Attivata |
Efficacia roaming |
Medio-basso |
Fat Channel incompatible |
Disattivata |
Incremento del throughput |
Disattivata |
Larghezza canale per 2,4GHz |
Auto |
Larghezza canale per 5 GHz |
Auto |
Magic Packet per riattivazione |
Disattivata |
Modalità risparmio energia MIMO |
Senza SMPS |
Modalità wireless 8002.11a/b/g |
Dual Band 802.11a/b/g |
Modalità wireless 8002.11n/ac |
802.11ac |
Offload ARP per WoWLAN |
Attivata |
Offload NS per WoWLAN |
Attivata |
Potenza di trasmissione |
Medio-basso |
Protezione a modalità mista |
CTS-to-self attivato |
Rigenerazione delle chiavi GTK per WoWLAN |
Attivata |
Sospensione attiva alla disconnessione da WoWLAN |
Attivata |
Supporto U-APSD |
Disattivata |
Unione pacchetti |
Attivata |
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Hello hexaae,
Thank you for posting on the Intel® communities.
We appreciate the information you have provided. I'm currently working on this issue, as soon as I have an update or if I need more information, I will let you know.
Please feel free to reply if you have any concerns.
Regards,
Steven G.
Intel Customer Support Technician.
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Unfortunately it happened again: error 5002 and 5005 after 5 days of flawless working!
Please, provide a fixed Intel wireless driver.
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Hello hexaae,
We appreciate your patience.
I will e-mail you to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.
Best regards,
Steven G.
Intel Customer Support Technician.
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Hello hexaae,
Were you able to check the email we sent you last time?
Let us know if you still need assistance.
Best regards,
Steven G.
Intel Customer Support Technician.
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Got no mail. Checked also spam but nothing from Intel
EDIT: wait! I've found it (yahoo blocked email from Intel Support!), sorry... will test and report back!
... Installed driver for me is 08:
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I just reproduced the issue again with beta-driver
I just changed in my Wireless setup to reproduce the problem:
U-APSD support = YES
MIMO power save mode = automatic SMPS
then closed the lid of the laptop (-> Standby), and then waited for Hibernation. On resume reopening the lid and pressing the Power button I've found the log in the Event Viewer.
Will now try with your debugging tools written in the mail.
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First log uploaded. Let me know...
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Thank you for the steps performed and information provided.
Please perform the steps left and let us know of the outcome.
Best regards,
Steven G.
Intel Customer Support Technician.
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Collected a 2nd report and uploaded. Let me know.
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Thank you for your response.
We are going to work on this and as soon as I have an update, I will let you know.
Best regards,
Steven G.
Intel Customer Support Technician.
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Hello hexaae,
Could you please try the latest driver version 22.130.0? (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html)
This driver should fix the issue you are having. Please let me know of the outcome.
Best regards,
Steven G.
Intel Customer Support Technician.
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No it doesn't fix the issue: I've made a comparison at binary level and the archive is identical to the beta 22.130.0 you asked me to test before this public release. So no, it is/wasn't fixed.
In the changelog I can read:
Description of key issues: Network connectivity loss (Windows System Event ID 5002 and 5005) occurs on Intel® Wi-Fi
6 AX200/201 adapters.
but I have a different adapter: AC-9560 (Netwtw08) and it's not been fixed.
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Thank you for your response.
I will proceed to research more about this issue, and let you know as soon as I have an update.
Best regards,
Steven G.
Intel Customer Support Technician.
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News, fixes for AC-9560 (Netwtw08)...?
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Hello hexaae,
I will e-mail you to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.
Please make sure to check your inbox or spam box in case our email goes there.
Best regards,
Steven G.
Intel Customer Support Technician.
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Got it, thanks.
Will test the driver for at least 7 days to check if the bug is gone
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Unfortunately I was still able to reproduce the issue on my AC-9560.
I've sent you an email with logs from my OneDrive.
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