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Intel AX200 160mhz 5ghz non-functional

LukeJ
Beginner
116 Views

I've been trying to get this to work for a few hours now, trying to connect with 5ghz is completely nonfunctional. The device works fine using 2.4 ghz but not with 5g. I have already tried to do a clean reinstall of drivers with no help. Setting this to 20mhz does work but is not realistic as it lowers speeds to that of 2.4ghz.

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3 Replies
Jean_Intel
Moderator
93 Views

Hello LukeJ,

 

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with the Intel AX200.

 

In order to have a better understanding of your issue, please provide me with the following:

 

  • Were you able to have your wireless connection in a normal/expected performance before?
  • Do you remember if this issue happened after a new Operating System update or Wireless driver update?
  • Is this a laptop or desktop system?
  • What Operating System version are you using?
  • Have you checked if this issue happens on different networks?
  • Have tried a rollback to a previous driver version for testing?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

 

Best regards,

Jean O. 

Intel Customer Support Technician


Jean_Intel
Moderator
63 Views

Hello LukeJ,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
28 Views

Hello LukeJ,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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