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AC 9560 cannot be started - code 10 (AGAIN)

tzr916
Beginner
‎04-24-2021 12:30 PM
1,848 Views

PLEASE read the previous thread:

https://community.intel.com/t5/Wireless/Another-AC-9560-cannot-be-started-code-10/m-p/1267089

 

Here I am, one month later, same issue happened after I unplugged the laptop power cord took it 10 feet over to the kitchen to watch a video, shut it down to wiped off the keyboard/screen, took it back over to my living room chair, plugged in the power cord and booted up to NO WIFI device AGAIN.


Went through the whole "uninstall with remove drivers check mark" process, shut down and unplug power cord, power back on and install the latest INTEL drivers procedure (had to remove the group policy restrictions to get drivers to install). For now it's working again, but I am afraid to unplug this thing and power it down.


I am getting really SICK of this. Every time I open a ticket up to MSI all they tell me to do is WIPE my whole system and do a clean install. That is not a solution to this.

 

Here is the Device Log Entries for the day the issue happened. Notice how I install the latest Intel 22.40.0.7 driver, then it seems to get overridden by version 22.0.0.6, which is what is listed currently. So I cannot get 22.40.0.7 to stick. See last few dated entries:

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:31:56 PM
Event ID:      420
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was deleted.

Class Guid: {00000000-0000-0000-0000-000000000000}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>420</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:31:56.0976400Z" />
    <EventRecordID>1609</EventRecordID>
    <Correlation />
    <Execution ProcessID="12020" ThreadID="1612" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="ClassGuid">{00000000-0000-0000-0000-000000000000}</Data>
    <Data Name="Problem">0x15</Data>
    <Data Name="Status">0x0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:31:56 PM
Event ID:      400
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was configured.

Driver Name: oem78.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 03/03/2021
Driver Version: 22.40.0.7
Driver Provider: Intel
Driver Section: Install_GEN_QSR_JfP_9560_AC_2x2_WinT
Driver Rank: 0xFC0001
Matching Device Id: PCI\VEN_8086&DEV_02F0&SUBSYS_00348086
Outranked Drivers: netwtw08.inf:PCI\VEN_8086&DEV_02F0&SUBSYS_00348086:00FC1001 oem77.inf:PCI\VEN_8086&DEV_02F0&SUBSYS_00348086:00FC0001
Device Updated: false
Parent Device: ACPI\PNP0A08\0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>400</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:31:56.1139135Z" />
    <EventRecordID>1610</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="464" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem78.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="DriverDate">03/03/2021</Data>
    <Data Name="DriverVersion">22.40.0.7</Data>
    <Data Name="DriverProvider">Intel</Data>
    <Data Name="DriverInbox">false</Data>
    <Data Name="DriverSection">Install_GEN_QSR_JfP_9560_AC_2x2_WinT</Data>
    <Data Name="DriverRank">0xfc0001</Data>
    <Data Name="MatchingDeviceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086</Data>
    <Data Name="OutrankedDrivers">netwtw08.inf:PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086:00FC1001 oem77.inf:PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086:00FC0001</Data>
    <Data Name="DeviceUpdated">false</Data>
    <Data Name="Status">0x0</Data>
    <Data Name="ParentDeviceInstanceId">ACPI\PNP0A08\0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:31:59 PM
Event ID:      410
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was started.

Driver Name: oem78.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw10
Lower Filters: 
Upper Filters: vwifibus
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>410</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:31:59.4662164Z" />
    <EventRecordID>1611</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="468" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem78.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="ServiceName">Netwtw10</Data>
    <Data Name="LowerFilters">
    </Data>
    <Data Name="UpperFilters">vwifibus</Data>
    <Data Name="Problem">0x0</Data>
    <Data Name="Status">0x0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:42:18 PM
Event ID:      400
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was configured.

Driver Name: oem78.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 03/03/2021
Driver Version: 22.40.0.7
Driver Provider: Intel
Driver Section: Install_GEN_QSR_JfP_9560_AC_2x2_WinT
Driver Rank: 0xFC0001
Matching Device Id: PCI\VEN_8086&DEV_02F0&SUBSYS_00348086
Outranked Drivers: netwtw08.inf:PCI\VEN_8086&DEV_02F0&SUBSYS_00348086:00FC1001 oem77.inf:PCI\VEN_8086&DEV_02F0&SUBSYS_00348086:00FC0001
Device Updated: true
Parent Device: ACPI\PNP0A08\0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>400</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:42:18.6666524Z" />
    <EventRecordID>1612</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="11152" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem78.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="DriverDate">03/03/2021</Data>
    <Data Name="DriverVersion">22.40.0.7</Data>
    <Data Name="DriverProvider">Intel</Data>
    <Data Name="DriverInbox">false</Data>
    <Data Name="DriverSection">Install_GEN_QSR_JfP_9560_AC_2x2_WinT</Data>
    <Data Name="DriverRank">0xfc0001</Data>
    <Data Name="MatchingDeviceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086</Data>
    <Data Name="OutrankedDrivers">netwtw08.inf:PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086:00FC1001 oem77.inf:PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086:00FC0001</Data>
    <Data Name="DeviceUpdated">true</Data>
    <Data Name="Status">0x0</Data>
    <Data Name="ParentDeviceInstanceId">ACPI\PNP0A08\0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:42:21 PM
Event ID:      410
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was started.

Driver Name: oem78.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw10
Lower Filters: 
Upper Filters: vwifibus
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>410</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:42:21.3286639Z" />
    <EventRecordID>1613</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="11152" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem78.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="ServiceName">Netwtw10</Data>
    <Data Name="LowerFilters">
    </Data>
    <Data Name="UpperFilters">vwifibus</Data>
    <Data Name="Problem">0x0</Data>
    <Data Name="Status">0x0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:43:11 PM
Event ID:      400
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was configured.

Driver Name: oem78.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 03/03/2021
Driver Version: 22.40.0.7
Driver Provider: Intel
Driver Section: Install_GEN_QSR_JfP_9560_AC_2x2_WinT
Driver Rank: 0xFC0001
Matching Device Id: PCI\VEN_8086&DEV_02F0&SUBSYS_00348086
Outranked Drivers: netwtw08.inf:PCI\VEN_8086&DEV_02F0&SUBSYS_00348086:00FC1001 oem77.inf:PCI\VEN_8086&DEV_02F0&SUBSYS_00348086:00FC0001
Device Updated: true
Parent Device: ACPI\PNP0A08\0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>400</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:43:11.9928165Z" />
    <EventRecordID>1614</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="5344" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem78.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="DriverDate">03/03/2021</Data>
    <Data Name="DriverVersion">22.40.0.7</Data>
    <Data Name="DriverProvider">Intel</Data>
    <Data Name="DriverInbox">false</Data>
    <Data Name="DriverSection">Install_GEN_QSR_JfP_9560_AC_2x2_WinT</Data>
    <Data Name="DriverRank">0xfc0001</Data>
    <Data Name="MatchingDeviceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086</Data>
    <Data Name="OutrankedDrivers">netwtw08.inf:PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086:00FC1001 oem77.inf:PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086:00FC0001</Data>
    <Data Name="DeviceUpdated">true</Data>
    <Data Name="Status">0x0</Data>
    <Data Name="ParentDeviceInstanceId">ACPI\PNP0A08\0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:43:12 PM
Event ID:      411
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 had a problem starting.

Driver Name: oem78.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw10
Lower Filters: 
Upper Filters: vwifibus
Problem: 0xA
Problem Status: 0xC0000001
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>411</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:43:12.1090038Z" />
    <EventRecordID>1615</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="2352" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem78.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="ServiceName">Netwtw10</Data>
    <Data Name="LowerFilters">
    </Data>
    <Data Name="UpperFilters">vwifibus</Data>
    <Data Name="Problem">0xa</Data>
    <Data Name="Status">0xc0000001</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:43:44 PM
Event ID:      400
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was configured.

Driver Name: oem78.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 03/03/2021
Driver Version: 22.40.0.7
Driver Provider: Intel
Driver Section: Install_GEN_QSR_JfP_9560_AC_2x2_WinT
Driver Rank: 0xFC0001
Matching Device Id: PCI\VEN_8086&DEV_02F0&SUBSYS_00348086
Outranked Drivers: netwtw08.inf:PCI\VEN_8086&DEV_02F0&SUBSYS_00348086:00FC1001 oem77.inf:PCI\VEN_8086&DEV_02F0&SUBSYS_00348086:00FC0001
Device Updated: true
Parent Device: ACPI\PNP0A08\0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>400</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:43:44.1357102Z" />
    <EventRecordID>1616</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="1876" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem78.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="DriverDate">03/03/2021</Data>
    <Data Name="DriverVersion">22.40.0.7</Data>
    <Data Name="DriverProvider">Intel</Data>
    <Data Name="DriverInbox">false</Data>
    <Data Name="DriverSection">Install_GEN_QSR_JfP_9560_AC_2x2_WinT</Data>
    <Data Name="DriverRank">0xfc0001</Data>
    <Data Name="MatchingDeviceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086</Data>
    <Data Name="OutrankedDrivers">netwtw08.inf:PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086:00FC1001 oem77.inf:PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086:00FC0001</Data>
    <Data Name="DeviceUpdated">true</Data>
    <Data Name="Status">0x0</Data>
    <Data Name="ParentDeviceInstanceId">ACPI\PNP0A08\0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:43:46 PM
Event ID:      410
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was started.

Driver Name: oem78.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw10
Lower Filters: 
Upper Filters: vwifibus
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>410</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:43:46.8240843Z" />
    <EventRecordID>1617</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="1876" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem78.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="ServiceName">Netwtw10</Data>
    <Data Name="LowerFilters">
    </Data>
    <Data Name="UpperFilters">vwifibus</Data>
    <Data Name="Problem">0x0</Data>
    <Data Name="Status">0x0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:45:15 PM
Event ID:      420
Task Category: None
Level:         Information
Keywords:      
User:          HAMMERXO\User
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was deleted.

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>420</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:45:15.9067558Z" />
    <EventRecordID>1619</EventRecordID>
    <Correlation />
    <Execution ProcessID="12208" ThreadID="3344" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-21-2102922646-892829869-516320791-1000" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="Problem">0x15</Data>
    <Data Name="Status">0x0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:45:29 PM
Event ID:      430
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 requires further installation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>430</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:45:29.2706320Z" />
    <EventRecordID>1622</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="4460" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:45:29 PM
Event ID:      400
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was configured.

Driver Name: oem77.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 09/17/2020
Driver Version: 22.0.0.6
Driver Provider: Intel
Driver Section: Install_GEN_QSR_JfP_9560_AC_2x2
Driver Rank: 0xFC0001
Matching Device Id: PCI\VEN_8086&DEV_02F0&SUBSYS_00348086
Outranked Drivers: netwtw08.inf:PCI\VEN_8086&DEV_02F0&SUBSYS_00348086:00FC1001
Device Updated: false
Parent Device: ACPI\PNP0A08\0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>400</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:45:29.5447451Z" />
    <EventRecordID>1624</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="468" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem77.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="DriverDate">09/17/2020</Data>
    <Data Name="DriverVersion">22.0.0.6</Data>
    <Data Name="DriverProvider">Intel</Data>
    <Data Name="DriverInbox">false</Data>
    <Data Name="DriverSection">Install_GEN_QSR_JfP_9560_AC_2x2</Data>
    <Data Name="DriverRank">0xfc0001</Data>
    <Data Name="MatchingDeviceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086</Data>
    <Data Name="OutrankedDrivers">netwtw08.inf:PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086:00FC1001</Data>
    <Data Name="DeviceUpdated">false</Data>
    <Data Name="Status">0x0</Data>
    <Data Name="ParentDeviceInstanceId">ACPI\PNP0A08\0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          4/21/2021 3:45:33 PM
Event ID:      410
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      HammerXO
Description:
Device PCI\VEN_8086&DEV_02F0&SUBSYS_00348086&REV_00\3&11583659&0&A3 was started.

Driver Name: oem77.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw10
Lower Filters: 
Upper Filters: vwifibus
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>410</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-21T22:45:33.6665093Z" />
    <EventRecordID>1625</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12888" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>HammerXO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_02F0&amp;SUBSYS_00348086&amp;REV_00\3&amp;11583659&amp;0&amp;A3</Data>
    <Data Name="DriverName">oem77.inf</Data>
    <Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
    <Data Name="ServiceName">Netwtw10</Data>
    <Data Name="LowerFilters">
    </Data>
    <Data Name="UpperFilters">vwifibus</Data>
    <Data Name="Problem">0x0</Data>
    <Data Name="Status">0x0</Data>
  </EventData>
</Event>

 

 

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Victor_G_Intel
Employee
‎04-26-2021 01:38 PM
1,809 Views

Hello tzr916,

 

Thank you for posting on the Intel® communities.


If the problem still persists after trying all the steps provided in the previous thread the problem could be related to a hardware issue. In that case, our recommendation is to check this further with the laptop manufacturer (OEM) for additional assistance and debugging from their side; and also, to review if a reset of the wireless card or a physical inspection is needed since the methods that they have utilized are not working to prevent the issue of happening.


Regards,

 

Victor G.

Intel Technical Support Technician 


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Victor_G_Intel
Employee
‎04-29-2021 11:16 AM
1,794 Views

Hello tzr916,

 

Thank you for posting on the Intel® communities.

 

We will proceed to close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards,

 

Victor G. 

Intel Technical Support Technician


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