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intercede007
Beginner
431 Views

AX200 Windows 10 - 802.11AX radio type showing as 'unknown'

When connecting to 802.11AX capable access point, Windows 10 is showing the radio type as "unknown". Removed Intel Proset/Wireless software (including saved data), as well as hardware from Device Manager and reinstalled with latest driver. No change.

 

Anyone know why the driver is showing "unknown" in supported radio types and how I can remedy it?

 

Operating System: Windows 10 Enterprise 64-bit (10.0, Build 16299) (16299.rs3_release_svc.180808-1748)

 

Processor: Intel(R) Core(TM) i7-8650U CPU

 

>netsh wlan show all

 

Interface name: Wi-Fi 2

 

Driver          : Intel(R) Wi-Fi 6 AX200 160MHz

Vendor          : Intel Corporation

Provider         : Intel

Date           : 10/6/2019

Version          : 21.50.1.1

INF file         : oem132.inf

Type           : Native Wi-Fi Driver

Radio types supported   : 802.11b 802.11g 802.11n 802.11a 802.11ac Unknown

 

 

netsh wlan show interfaces

 

There is 1 interface on the system:

Name                  : Wi-Fi 2

Description           : Intel(R) Wi-Fi 6 AX200 160MHz

GUID                  : 79231616-a2b1-4075-95f1-8399f84e2978

Physical address      : 90:78:41:cd:4d:cb

State                 : connected

SSID                  : apple1g

BSSID                 : 08:7e:64:fd:fc:a2

Network type          : Infrastructure

Radio type            : Unknown

Authentication        : WPA2-Personal

Cipher                : CCMP

Connection mode       : Auto Connect

Channel               : 0

Receive rate (Mbps)   : 1201

Transmit rate (Mbps)  : 1134

Signal                : 88%

Profile               : apple1g

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4 Replies
AlHill
Super User
209 Views

What is the model number of your device/motherboard?

You are running Windows 10 version 1709, more than two years old. Update to 1903 or 1909, then report back.

Are you using the drivers from your device manufacturer?

Did you add this wireless card yourself or did it come with your device?

 

Doc

 

intercede007
Beginner
209 Views

  • What is the model number of your device/motherboard?
    • Dell Latitude 5490
  • You are running Windows 10 version 1709, more than two years old. Update to 1903 or 1909, then report back.
    • Unfortunately that's not a remedy I can attempt at this time. Windows 10 updates are managed by policy. I can't find a Windows 10 OS dependency for 802.11ax support.
  • Are you using the drivers from your device manufacturer?
    • See above - Intel driver 21.50.1.1 from software package
  • Did you add this wireless card yourself or did it come with your device?
    • Replaced Wireless-AC 8265 for 802.11AX product testing.

 

AlHill
Super User
209 Views

You cannot simply replace a wireless card.

https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-io/wireless-networkin...

I am not surprised it does not work properly. Go back to the 8265.

 

Regarding windows dependencies, a lot has changed in the past two years.

 

Doc

 

intercede007
Beginner
209 Views

Thanks for your time Al.

 

I'm confident the cards I have in my possession are for the same US WLAN channels and do not violate the above FCC regulations.

 

It's entirely possible that older versions of Windows don't support 802.11AX radio types. If you come across documentation or other resource stating that, please pass it my way.

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