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Beginner
1,626 Views

My Intel(R) Wi-Fi 6 AX200 160MHz keep disconnecting.

I have a new HP laptop (2 months old) and it recently started to cause problems. Randomly 6-7 times a day my pc starts to slow down and freeeze. Only way of fixing it to disconnect and reconnect to Wifi. When i check the event viewer it's always the same 2 errors.

Intel(R) Wi-Fi 6 AX200 160MHz : Has determined that the network adapter is not functioning properly.

Intel(R) Wi-Fi 6 AX200 160MHz : Has encountered an internal error and has failed.

 

I tried to upload my drivers but it didnt help

 

 

Thank you for your help.

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3 Replies
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Super User
443 Views

Are you using the HP provided drivers? If not, you should.

Also, contact HP for support and warranty of THEIR laptop.

 

Doc

Doc (not an Intel employee or contractor)
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Beginner
443 Views

Yes i am, but unfortunately they ask me to hold my laptop at least for a month which is impossible for me because of my job i need it daily

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Super User
443 Views

HP is responsible for your support.

 

Doc

 

Doc (not an Intel employee or contractor)
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