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My Intel(R) Wi-Fi 6 AX200 160MHz keep disconnecting.

ocan01
Beginner
‎12-04-2019 10:38 AM
2,889 Views

I have a new HP laptop (2 months old) and it recently started to cause problems. Randomly 6-7 times a day my pc starts to slow down and freeeze. Only way of fixing it to disconnect and reconnect to Wifi. When i check the event viewer it's always the same 2 errors.

Intel(R) Wi-Fi 6 AX200 160MHz : Has determined that the network adapter is not functioning properly.

Intel(R) Wi-Fi 6 AX200 160MHz : Has encountered an internal error and has failed.

 

I tried to upload my drivers but it didnt help

 

 

Thank you for your help.

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AlHill
Super User
‎12-04-2019 10:41 AM
1,706 Views

Are you using the HP provided drivers? If not, you should.

Also, contact HP for support and warranty of THEIR laptop.

 

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ocan01
Beginner
‎12-04-2019 10:47 AM
1,706 Views
In response to AlHill

Yes i am, but unfortunately they ask me to hold my laptop at least for a month which is impossible for me because of my job i need it daily

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AlHill
Super User
‎12-04-2019 10:55 AM
1,706 Views

HP is responsible for your support.

 

Doc

 

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