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ax200eng
Beginner
163 Views

AX200 not detecting any of my PC BT mouse and BT Keyboard

AX200 not detecting any of my PC BT mouse and BT Keyboard..

AX200 device is listed and working properly

Windows 10 64 bit.

Using latest AX200 drivers from Intel download and installed.

Problem is 

AX200 does not detect any of my BT mouse and Keyboard period????

My BT mouse and KB have not problem connecting to my mobile phone..

PC is ASROCK Deskmini X300

Please help

 

0 Kudos
3 Replies
Alberto_Sykes
Employee
154 Views

ax200eng, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately, or did it came installed in the computer?

Does the problem happen at home or work environment?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
138 Views

ax200eng, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
114 Views

Hello ax200eng, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

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