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Nikitos
Beginner
213 Views

Intel Dual Band Wireless AC 3168 Request Timed Out Issue

Hello,

I am currently facing an issue with an adapter Intel Dual Band Wireless AC 3168. Pinging my router proves the "Request Timed Out" issue on a constant basis. Sometimes, happening regularly and sometimes not. What you should be aware of is that I have a stable speed of 75mbits/s and a generally good wifi signal. However, the package loss is what is bothering me the most resulting in the inability of using the internet comfortably.

Here is the router that I am using: TC7210.Z and specifications:

  • Eurodocsis 3.0 modem
  • Gigabit ethernet connections
  • 802.11ac WiFi standard
  • 2 RJ11 telephone connections
  • USB connections usable for NAS function
  • on / off button under the power supply connection
  • WPS support
  • no standby button

I have tried both 2.4 Ghz and 5Ghz connections. Both result in package loss.

 

Let me know what kind of information do you need in order to resolve that issue. 

Kind regards.

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3 Replies
Maria_R_Intel
Moderator
199 Views

Hello Nikitos,


Thank you for posting on the Intel* Community.


To better assist you, please provide us the below information:


  • Is the wireless card an integration/upgrade you made to your system?
  • Does the issue persist with a wired connection?


Please run the following tool in Windows* and attach the report generated. 

  

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 


 

Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
183 Views

Hello Nikitos,


Were you able to check the previous post? 


Let me know if you need more assistance. 


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
167 Views

Hello Nikitos,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer being monitored.


Best regards, 

Maria R.  

Intel Customer Support Technician 


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