AX200 wifi disconnects

[Curtis_L]

My friend's PC has a WiFi 6 AX200 and randomly disconnects from the router.

We have tried:

• Updating Windows 10
• Unchecking Allow the computer to turn off this device to save power in device manager
• Reinstalling the drivers
• Running Windows diagnostics

All other devices work fine when connected over wifi.

The SSU has been attached.

Thanks for any help.

[AndrewG_Intel]

Hello @Curtis_L

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?

1- Based on the motherboard's website, MSI* B450 TOMAHAWK MAX (MS-7C02), we are unable to find any reference to a built-in wireless card, wireless or Bluetooth drivers, etc. Did you integrate the Intel® Wi-Fi 6 AX200 on the computer?

2- Are you having issues with Wi-Fi only or with Bluetooth too (both)?

3- Did the wireless connection work fine before at any time? Or is the issue happening since the very first day that you have the computer?

4- If this worked fine before, do you know if this issue happened after a new Windows update or Wireless/Bluetooth driver update?

5- How often does the disconnection occur? Also, does it reconnect automatically? If yes, how long does it take to reconnect?

6- When the WiFi disconnects, does it show any error message? Perhaps on the Windows notification area or in Device Manager >> Network Adapters >> Intel® Wireless Adapter >> Properties >> General tab >> Device Status?

7- Have you checked if this issue happens testing only the computer and the router? (no other wireless devices connected to the wireless network during this test).

8- Have you tried a different router or Access point for testing purposes? Maybe one that is AX compatible? Have you rebooted your access point, router, modem? Please provide details.

9- Router / Access point brand, model, and firmware version:

10- How far are you from the router? Are there any objects/walls blocking a straight sight to the device or anything that may cause interference (e.g. wireless phones, microwaves, etc.)?

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Curtis_L

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[Curtis_L · Accepted solution]

It turns out that it was running on 5ghz, which made the connection worse due to the PC being far away from the router. Changing it to 2.4ghz resolved the issue.

[AndrewG_Intel]

Hello Curtis_L

Thank you very much for your response and for sharing the feedback on how the issue has been solved, hopefully, it may help other community members experiencing similar issues.

Also, since the thread has been marked as "Solved" we will proceed to close this inquiry now. If you need any additional information from Intel, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician