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AX201

JMSCommServ
Beginner
1,304 Views

My Asus laptop uses the Intel Wi-Fi 6 AX201 160MHz running Windows 11. Recently when I use Teams for conference calls the Wi-Fi driver stops working and cannot be reset. I have to uninstall and reinstall the driver (sometimes more than once) to get WiFi connectivity back. It is only the use of Teams that causes this problem. I now use an Ethernet cable when using Teams but this is sometimes not practical. Any suggestions?

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7 Replies
Steven_Intel
Moderator
1,269 Views

Hello JMSCommServ,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:


  • When the issue happens, is there any error code in Device Manager under Network Adapters?
  • Did the error start to happen after any hardware upgrade or driver/OS update?
  • Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
  • Is there any issue with Bluetooth as well?


Best regards,


Steven G.

Intel Customer Support Technician.


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JMSCommServ
Beginner
1,227 Views
Hi, apologies for slow reply. Not been able to log in.
Device Manager shows a warning triangle and shows just device has a problem. I have to uninstall and reinstall the driver to fix. It's the original adapter that worked fine for 15 months with frequent use of Teams. I feel it must be something to do with software update.
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Steven_Intel
Moderator
1,255 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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JMSCommServ
Beginner
1,227 Views
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DeividA_Intel
Employee
1,237 Views

Hello JMSCommServ,  


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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JMSCommServ
Beginner
1,227 Views
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JMSCommServ
Beginner
1,227 Views
Apologies, not been able to log in. The problem still exists.
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