AX210 WiFi - Speed increases when charger unplugged

[DaGreatMJ]

Hello everyone, I’ve just changed my old WiFi card from AC 9560 to AX210. I’ve been having weird issue… I have a 500 mbps internet speed and while my laptop is plugged in with the charger the speed does not reach 500mbps but less than 100mbps. However when my laptop is unplugged from its charger it then reaches 500mbps+. Could anyone guide me on this.

Just for extra info: I just removed the old WiFi adapter and changed it to the new WiFi card then installed the necessary drivers for AX210.

[SesanN_Intel]

Hello DaGreatMJ,

Thank you for reaching out to the Intel Community Forum. Since you mentioned that you performed self integration of Wi-Fi 6E AX210 to your device, please check our Regulatory Information Regarding Wireless Hardware Installation or Upgrade here on this link: https://www.intel.com/content/www/us/en/support/articles/000005687/wireless.html.

To better check the issue you are experiencing with Intel® Wi-Fi 6E AX210 performance issue, please provide the following details:

• What is your exact laptop/desktop model and manufacturer?
• What operating system and version are you running?
• What driver version did you install for the AX210?
• Does your old, Intel® Wireless-AC 9560 still visible under Device Manager > Network adapters?
• Does this happen only on 2.4GHz or 5GHz, or are you seeing this issue on both frequency bands?
• Have you tried connecting to a mobile hotspot to isolate the issue?

To fix this problem, please do a Clean Installation of Wireless Drivers by following the steps here on this link: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html. Let me know how it works out by replying here. If you have any other questions or need help with anything else, feel free to reach out!

Best regards,

Sesan N.

Intel Customer Support Technician

[DaGreatMJ]

• What is your exact laptop/desktop model and manufacturer?
  • Asus ROG Strix G531GT
• What operating system and version are you running?
  • Windows 11 Pro 25H2
• What driver version did you install for the AX210?
  • 24.30.1.1
• Does your old, Intel® Wireless-AC 9560 still visible under Device Manager > Network adapters?
  • I have removed it manually recently
• Does this happen only on 2.4GHz or 5GHz, or are you seeing this issue on both frequency bands?
  • Both
• Have you tried connecting to a mobile hotspot to isolate the issue?
  • I tried different places wifi and its the same problem

I did a clean installation but nothing works too

[Marc-Elsen]

  - @DaGreatMJ        Check the Windows Power Plan for the wireless adapter :
                                     Control Panel → Power Options → Change plan settings → Advanced
                                     Wireless Adapter Settings → Power Saving Mode
                                                 Use Maximum Performance for both 'On battery' and 'Plugged in'

        M.                                    
                                     

[DaGreatMJ]

Thanks for the reply but the issue still the same

[SesanN_Intel]

Hello DaGreatMJ,

I have sent you an email. Please review it and provide the requested logs via email in your next response. We will await your reply.

Best regards,

Sesan N.

Intel Customer Support Technician

[SesanN_Intel]

Hello DaGreatMJ,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Sesan N.

Intel Customer Support Technician