AX211 Ping Fluctuations and Spikes Issue

Adawnablexd · ‎03-11-2023

Hello, I am desperately in need of some help on this one.

I upgraded my PC around a month ago with a new 13700k in a Z790 WIFI board using AX211. The wifi wasnt the only issue I was having with this first board, so I ended up returning it and buying a new one that also uses AX211.

Now the only issue is with the Wifi. Under normal, brand new, clean installation I have great internet speed and connectivity, but the ping is ridiculously fluctuating. Pinging my own IP address would have 80ms, 4ms, <1ms, 120ms and so on. This makes it impossible to play games most of the time. Sometimes it's entirely fine and sometimes it makes playing games unbearable.

The only solution to the problem that I found was changing to only 20mhz width on 5.0ghz band but would result in a ton of errors logged on event viewer, frequent drops in internet connection, and a lot of throttling.

I should mention my previous board did not have any issues on the same wifi network. So this does not have to do with anything other than this adapter. Im not sure if this is a severe hardware defect or the drivers just dont work at all. Ive tried reinstalling both the motherboard specificed drivers and the newest drivers multiple times and nothing works. Only one or the other issue; pick your poison style.

DeividA_Intel · ‎03-14-2023

Hello Adawnablexd,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Wi-Fi 6E AX211.

In order to better assist you, please provide the following:

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

2. What is the brand and model name of your motherboard?

3. What is the brand and model name of your router/modem?

4. Did you update the router/modem firmware?

5. What is the BIOS version installed?

6. What is the operating system installed as well as the version and build?

7. Does the issue happens with the driver from the motherboard manufacturer?

Regards,

Deivid A.

Intel Customer Support Technician

Adawnablexd · ‎03-14-2023

Hello,

This is the original adapter with the motherboard.
The current motherboard is a MSI Z790A-PRO WiFi. The other motherboard (that I returned with the same issue) was a GIGABYTE Aorus Z790 Elite Ax.
The modem I believe is an Arris Surfboard (not sure the specific) and the router is a TP-Link Archer A7.
Once the issue started to appear, I did indeed update the firmware. Nothing changed with connectivity.
The BIOS on both board was updated to the current latest (7E07vA3).
Operating System is Windows 10 Home, latest version.
On the motherboard website, it lists version Intel WIFI Driver22.180.0.4. This issue happened with both this version and the latest version.

I do want to add an update; it seems like since I made this post and reinstalled Intel WIFI Driver22.180.0.4 (and not touching anything) everything seems to be fine. No issues seen yet. So I'm not entirely sure what the issue really is. Id rather not resolve the post right away since it very much could come back. Let me know if this info helps at all at least with some diagnostics.

Thanks!

DeividA_Intel · ‎03-15-2023

Hello Adawnablexd,

Thanks for the confirmation. I understand that the issue seems to be solved when you installed the driver version 22.180.0.4. from the motherboard manufacturer.

I will keep this thread open for a while just to check if the issue returned.

Regards,

Deivid A.

Intel Customer Support Technician

Adawnablexd · ‎03-17-2023

Good afternoon,

Unfortunately I'm back to say that the issue has returned.

I was playing games for around 2 hours and all of a sudden my ping started dancing from 20 to 50 very frequently. Nothing in event viewer. Checked pinging google.com and was getting 11,12,81,14 ms / 15,17,15,105 ms and so on. So once again seems like randomly and for no reason at all will just suddenly have tons of issues.

Can the hardware be defective and not handle the stress of gaming? Could it be overheating? All of my other components are sufficiently cooled and plenty of airflow in the case. I should mention I haven't played this particular game in quite a few days (so first time since my post). Is there a chance this particular game is causing issues? It is the new MW2 so I assume with such a big game there would have to be more issues like this posted.

Now that the issue started, it is appearing in other games as well. Seems like the adapter is just broken for awhile(?) and I can try to restart my pc.

Thanks.

DeividA_Intel · ‎03-20-2023

Hello Adawnablexd,

Thanks for the confirmation. In order to continue further, I would like you to try the following:

1. Perform a clean installation of the latest Intel driver (22.200.0):

2. Try the Recommended Settings for 802.11ax Connectivity:

https://www.intel.com/content/www/us/en/support/articles/000057574/wireless.html

3. Perform all the Windows optional updates.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎03-23-2023

Hello Adawnablexd,

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,

Deivid A.

Intel Customer Support Technician

Adawnablexd · ‎03-23-2023

Hello,

Sorry its been a few days since I tried the game again last. Still having the issue. Although it seems like the ping spikes are not as high but still frequently. It is definitely very noticeable still.

Is there any other settings I should try on the adapter? My board I used for years that worked was an ASUS Maximus X Hero and I believe it used the 5ghz channel. Not sure if they would help. Would rather not have to buy an adapter since I should be able to have ethernet within 2 months.

Thanks.

DeividA_Intel · ‎03-24-2023

Hello Adawnablexd,

Thanks for the confirmation. In order to investigate this issue, I will need the following:

1. Download the Intel® SSU and save the application on your computer:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

2. Is the issue present with both bands(2.4GHz and 5GHz)?

3. Can you take a shot video where we can see the issue?

Regards,

Deivid A.

Intel Customer Support Technician

Adawnablexd · ‎03-27-2023

Once again sorry for the later reply. Oddly enough everything was working fine the past couple of days after I replied.

However once again it seems to just pop up at random and came back for a bit. Unfortunately, I forgot to record a video when it was acting up. Sometimes just restarting the computer fixes it. Other times I just try again the next day and it could work fine or still be rough.

1. I attached the SSU report at the bottom.

2. The last time I messed with the bands it seemed better in the 5ghz band. Connection speed was also slower on 2.4ghz. Both had the same issue unless I used the 20hz band but that caused a slew of other issues.

3. As I mentioned above I wasnt able to get a clip. If you have ever heard of the term "rubber-banding" that is essentially what is happening the entire time. It doesnt get better nor does it get worse. Its a consistent ping jumping around usually a low 40 to a high 50 or sometimes low 60. If I watch the other players pings they usually jump around 1-2ms every now and then while mine goes up and down 10ms or more. It feels worse to play than if my ping was 100+ms.

I tried again today and it was working. Saturday was wonderful and had no issues yet Sunday the problem came back. As a side note, my internet is actually quite good during the ping issues. Still getting the same download and upload speeds I usually get (around 150mbps down and 20mbps up). It only has to with with ping connectivity.

DeividA_Intel · ‎03-28-2023

Hello Adawnablexd,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎03-30-2023

Hello Adawnablexd,

Thanks for your patience. Since the issue persists after all the troubleshooting that you have performed, the last recommendation would be to get in contact with MSI for further assistance.

Please keep in mind that this thread will no longer be monitored by Intel.

Regards,

Deivid A.

Intel Customer Support Technician