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my ax200 is not stable and don't work correctly

Narashi
Beginner
381 Views

Hey everyone,

 

my intel ax200 isn't stable, I mean, it keep disconnecting et dispear from peripheral manager and reconnect sometime.

 

when I use to much my internet ( open multiple tabs) it disconnect.

 

I can disable the ax200 and somtime it work for 2 3 minute and disconnect, it do the same for uninstalling the ax200.

 

I tried everything (uninstalling drivers and reinstalling with windows, updating the drivers, using older drivers...)

 

I have this problem since 9 month. I have a laptop: Acer Swift SF114-33

 

(I am french so sorry for my bad english...)

 
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3 Replies
Steven_Intel
Moderator
339 Views

Hello Narashi,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Wi-Fi 6 AX200, I will be glad to help you.


Please provide the following information:


  • Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
  • Was the wireless adapter working fine before? If so, was there any hardware change or driver/OS update that may have triggered the issue?
  • Do you see any error code in Device Manager > Network adapters > Double-click on Intel® Wi-Fi 6 AX200 ? It should appear along with a yellow symbol.
  • Are you also having issues with Bluetooth connectivity?


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
317 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
292 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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