AX211 Wi-fi adapter stopped by Windows (Code 43)

Uncle_Lou · ‎10-12-2023

Purchased a new Samsung Galaxy Book 3 Pro this past July, went through initial setup and everything went well. Fast forward to September; the laptop had been sitting unused for a couple of weeks. When I turned it on, I noticed that I had no internet. Started poking around and discovered in Device Manager that Windows had stopped the Wi-fi adapter because it had a problem (Code 43). Couldn't find anything definitive on this other than there is a driver issue. Attempted to repair the Wi-fi using the inbuilt Windows tools, rebooted several times with no luck; manually updated to the most recent driver version using a flash drive, still no dice. I am not as tech savvy as I used to be and am EXTREMELY frustrated at the $1500 paperweight I am stuck with since it crapped out past the return window. Anyone have a solution for this ridiculous error?

DeividA_Intel · ‎10-13-2023

Hello Uncle_Lou,

Thank you for posting on the Intel® communities. I can imagine how frustrating is this situation for you, especially after the steps you have taken so far.

In order to continue, can you confirm the following?

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

2. Is the Bluetooth working?

3. Is this issue present with both drivers from Intel and Samsung/

4. What is the operating system installed as well as the version and build?

Regards,

Deivid A.

Intel Customer Support Technician

Uncle_Lou · ‎10-13-2023

Thank you for responding. With regard to your questions:

1. This is the original adapter, the laptop is exactly as I received it.

2. The Bluetooth appears to be working

3. I have not been able to find a Samsung driver to install, so the drivers I have tried are Intel drivers.

4. OS is Windows 11 Pro, version 22H2, build 22621.1992

I *did* try using the Samsung Update application on a different computer to attempt to get Samsung drivers, then loading them on a flash drive. However when I then attempted to install them on the laptop the install failed (it actually just hung up and never completed).

Thanks!

DeividA_Intel · ‎10-13-2023

Hello Uncle_Lou,

Thanks for your confirmation, Based on your issue and error, I would like you to try the following:

1. I know you mentioned that Intel drivers are causing the issue, however, I am not sure if you tried a clean install of the drivers:

2. Try a cold reboot of the system after reinstalling the driver. This refers to fully shutting down the device and removing all sources of power, including batteries if applicable, and then repowering.

Steps: https://www.intel.com/content/www/us/en/support/articles/000092253/wireless.html

3. Reset your BIOS to default settings, you may need to check with Samsung.

4. Get in contact with Samsung to confirm if you have the latest BIOS.

5. Only if possible, restore the system from the restore point. If the wireless network problem happened recently, and if you have ever created a restore point or there is an automatic system restore, try to restore the computer to a point before the problem began.

Steps: https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5

Regards,

Deivid A.

Intel Customer Support Technician

Uncle_Lou · ‎10-13-2023

1. I did do a clean install of the most recent driver I could find.

2. I'll attempt a cold reboot; the battery in this model is not removable; will follow up with results a bit later.

3. I did not edit the BIOS at all but will reset to defaults to be sure nothing else modified the BIOS; will follow up.

4. I have not yet found a way to flash the BIOS with this model. It may require the Samsung Update app and an internet connection.

5. Apologies, I did attempt previously to restore from a restore point but it did not resolve the issue. As the computer is brand new, there was only one restore point so unfortunately that did not seem helpful.

Give me a little time to attempt 2 and 3 and I will follow up later with results.

Thanks

DeividA_Intel · ‎10-13-2023

Hello Uncle_Lou,

I do appreciate your reply. I understand you will require more time to perform some of the steps provided. Do not worry, take your time and reply as soon as you can.

I will be waiting for your outcome.

Best regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎10-18-2023

Hello Uncle_Lou,

I want to know if you had the time to try the cold reboot and/or reset your BIOS to default settings.

Let me know if you need further support.

Regards,

Deivid A.

Intel Customer Support Technician

Uncle_Lou · ‎10-18-2023

Hello,

My apologies, but I have not yet had a chance to do so - been busy at work! I should be able to give this a try on Friday this week (day after tomorrow) and will follow up then.

Thanks!

DeividA_Intel · ‎10-19-2023

Hello Uncle_Lou,

Thanks for your response. I understand you will have more time on Friday to check the steps recommended, however, I recommend you get in contact with Samsung to confirm if they can provide you with more information related to this error on their computer.

I will be waiting for your next response.

Best regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎10-24-2023

Hello Uncle_Lou,

I want to know if you were able to try the steps last Friday and if this helped you fix the issue. However, if you need additional time just let me know.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎10-27-2023

Hello Uncle_Lou,

I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. I also recommend you get in contact with Samsung for further support and drivers for your laptop.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎10-30-2023

Hello Uncle_Lou,

In addition to my previous post, I recommend you to get in contact with Samsung to confirm if they can offer you further support on this matter or a replacement if needed.

Thanks for your comprehension.

Regards,

Deivid A.

Intel Customer Support Technician