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How to Enable Wi-Fi 6E/ 6GHz Band Using Intel® Wi-Fi 6E AX210 (Gig+)
5646 Discussions

Ax200 Losing Connection, NO Internet Access since 22.10.0.7 Install

AndyH
Beginner
2,088 Views

Any help appreciated...

Been using the same Wifi card (Intel(R) Wi-Fi 6 AX200 160MHz) for a couple of months no major issues.

Did a driver update to  this AM 22.10.0.7 this was installed via the Driver and Support Assistant.

Since the install have not been able to connect to the internet and keep on getting a NO INTERNET ACCESS error on both IPv4 and Ipv6

I have tried to roll back the driver and that's not an option, when I try and install an earlier version tells me that is not possible either.

I know the connection is good to the router as I can connect the same PC via a USB dongle, slow but connects.

I have done a Network reset, and re-booted the Router but to no avail.

Any help appreciated.

 

Andy


This is the output from System Support when not connected

Access Point a0:bd:cd:48:4f:15
Authentication WPA2-Personal
Availability Running or Full Power
Caption Intel(R) Wi-Fi 6 AX200 160MHz http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX200+160MHz
Channel 36
Cipher CCMP
CoInstallers Not Available
Connection Mode Auto Connect
Default IP Gateway 192.168.0.1
DHCP Enabled Yes
DHCP Lease Expires 12/07/2020 08:37 PM
DHCP Lease Obtained 12/06/2020 08:37 PM
DHCP Server 192.168.0.1
Driver Netwtw10.sys
Driver Date 10/20/2020 12:00 AM
Driver Path C:\WINDOWS\system32\drivers\Netwtw10.sys
Driver Provider Intel
Driver Version 22.10.0.7
Index 0009
INF oem76.inf
INF Section Install_GEN_QSR_CcP_200_AX_2x2
Install Date Not Available
Installed Yes
IP Address 192.168.0.26;fe80::30cf:2351:5ecd:40ad
IP Subnet 255.255.255.0;64
Last Error Code Not Available
Last Error Code Description Not Available
Last Reset 12/06/2020 04:01 PM
Location PCI bus 2, device 0, function 0
MAC Address E0:D4:E8:79:67:2E
Manufacturer Intel Corporation
Media Type
Net Connection ID WiFi
NetCfgInstanceId {DC596174-29D6-4B33-83A2-2227428617EB}
Network Name SKYF9D85
Network Type Infrastructure
Number of VLANs 0
PNP Device ID PCI\VEN_8086&DEV_2723&SUBSYS_00848086&REV_1A\4&1877DDFC&0&00E0
Port Not Available
Power Management (Low Power) Not Available
Power Management (Wake On LAN) Not Available
Power Management (Wake on Magic Packet) Not Available
Power Management Capabilities Not Available
Power Management Supported No
Product Type Intel(R) Wi-Fi 6 AX200 160MHz
Profile SKYF9D85
Radio Type 802.11ac
Receive Rate 866.7 Mbps
Service Name Netwtw10
Signal Strength 85%
State connected
Status Enabled
Team Name Not in a team
Temperature
Transmit Rate 866.7 Mbps
Type Ethernet 802.3

 

This is the same output when I get the No Internet Access error.

Access Point a0:bd:cd:48:4f:15
Authentication WPA2-Personal
Availability Running or Full Power
Caption Intel(R) Wi-Fi 6 AX200 160MHz http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX200+160MHz
Channel 36
Cipher CCMP
CoInstallers Not Available
Connection Mode Auto Connect
Default IP Gateway 192.168.0.1
DHCP Enabled Yes
DHCP Lease Expires 12/07/2020 08:37 PM
DHCP Lease Obtained 12/06/2020 08:37 PM
DHCP Server 192.168.0.1
Driver Netwtw10.sys
Driver Date 10/20/2020 12:00 AM
Driver Path C:\WINDOWS\system32\drivers\Netwtw10.sys
Driver Provider Intel
Driver Version 22.10.0.7
Index 0009
INF oem76.inf
INF Section Install_GEN_QSR_CcP_200_AX_2x2
Install Date Not Available
Installed Yes
IP Address 192.168.0.26;fe80::30cf:2351:5ecd:40ad
IP Subnet 255.255.255.0;64
Last Error Code Not Available
Last Error Code Description Not Available
Last Reset 12/06/2020 04:01 PM
Location PCI bus 2, device 0, function 0
MAC Address E0:D4:E8:79:67:2E
Manufacturer Intel Corporation
Media Type
Net Connection ID WiFi
NetCfgInstanceId {DC596174-29D6-4B33-83A2-2227428617EB}
Network Name SKYF9D85
Network Type Infrastructure
Number of VLANs 0
PNP Device ID PCI\VEN_8086&DEV_2723&SUBSYS_00848086&REV_1A\4&1877DDFC&0&00E0
Port Not Available
Power Management (Low Power) Not Available
Power Management (Wake On LAN) Not Available
Power Management (Wake on Magic Packet) Not Available
Power Management Capabilities Not Available
Power Management Supported No
Product Type Intel(R) Wi-Fi 6 AX200 160MHz
Profile SKYF9D85
Radio Type 802.11ac
Receive Rate 866.7 Mbps
Service Name Netwtw10
Signal Strength 85%
State connected
Status Enabled
Team Name Not in a team
Temperature
Transmit Rate 866.7 Mbps
Type Ethernet 802.3

12 Replies
twidantara
Beginner
2,069 Views

Me too, using Surface Go 2, please fix this problems

Bradden
Beginner
2,057 Views

I've had exactly the same issue with the latest driver. 

Restetting network adaptor did not fix.

 

Nor did the usual commands.. 

 

ipconfig /release 
 
 ipconfig /flushdns 
 
 ipconfig /renew 
 
 netsh int ip reset
 
 netsh winsock 
 
Finally managed to resolve it by repeatedly removing the device and software until it rolled back to the initial driver the laptop had installed. After a few reboots it seems stable.. I don't dare to update it again.
 
 
AndyH
Beginner
2,049 Views

I thought I would try my "old" card, similar type but about 12 mths old.

Swapped it and no issue when I installed the updated drivers.

Really strange why the driver would work this card and not the other one, as they are identical.

 

Andy

twidantara
Beginner
2,033 Views

they need driver update

AndrewG_Intel
Moderator
2,015 Views

Hello all

Thank you for posting on the Intel® communities.

It is worth mentioning that the driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. For this reason, we recommend working with your computer manufacturer before installing our generic driver so you don't lose features or customizations.


@AndyH, in order to check this further, could you please provide the following information?

1- We understand that you have integrated in the system the Intel® Wi-Fi 6 AX200 adapter? Is this correct?

Also, could you please confirm what the model of the "old wireless card" is? (the one you mentioned is working fine). Is the "old wireless card" the original one that came pre-installed in your system? Please provide more details.


2- Is there any specific error code or message in Device Manager? Right-click on the Wireless adapter, click on "Properties" and then click on the "General" tab and check under "Device status".


3- Have you checked if this issue happens on different networks? Is this issue happening at home, office environment, or both?


4- Have you tried a different router or Access point for testing purposes? Maybe one that is AX compatible?


5- Router/Access point brand and model:


Also, please run the Intel® System Support Utility (Intel® SSU) and attach the full report (.txt file) to this thread to gather more details about your system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
2,001 Views

Hello @Bradden

Thank you very much for taking the time to share your feedback. We are glad to know that you managed to resolve the issue.

 

Hello @twidantara

Microsoft® Surface devices are usually very customized devices and hence, considered a closed-platform.

The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. For this reason, we recommend working with your computer manufacturer before installing our generic driver so you don't lose features or customizations.

Actually, Microsoft* provides the drivers as a "bundled package". We recommend using the drivers provided by Microsoft®. Here is the Surface Go 2 Drivers and Firmware link*.

 

Everyone's situation and environment are unique so if you need further assistance, we kindly recommend creating a new thread to isolate your case and system configuration. Please make sure you add the information about the system model and specs, and detailed information about the problem that you are having, so we can better assist you.

 

Thank you all for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

Bradden
Beginner
1,990 Views
Thanks.. but i haven't fixed the issue. I'm now running on a very old driver. The latest release broke something.
AndrewG_Intel
Moderator
1,972 Views

Hello @Bradden

If the issue isn't resolved, we kindly recommend creating a new thread to isolate your case and system configuration so we can better assist you.

Thank you for your understanding; hope to hear from you soon.


Best regards,

Andrew G.

Intel Customer Support Technician


Bradden
Beginner
1,957 Views
I'm running an old driver more so any data would be pointless. I've no intention of updating drivers at this time. Thanks
Bradden
Beginner
1,915 Views

Just wondered @AndyH .. did you get your wireless fixed in the end?

AndrewG_Intel
Moderator
1,866 Views

Hello AndyH

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
1,827 Views

Hello @AndyH

We have not heard back from you so we will proceed to close this thread now.


Based on your posts, it seems that you have installed the Intel® Wi-Fi 6 AX200 on the system.

When the end-user installs a wireless card on a system that did not come with it from the factory, this is what we call "Wireless Integration" and it may cause connection issues or software-hardware errors.

Having said that and considering that it is working with the "old card" our recommendation is to check this further with your computer manufacturer to check details about compatibility and further advice on this matter.

For more information please review the following links:


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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