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I bought a new dell Inspiron 5406 2in1 (intel i7 11 gen) it came with a wireless Ax201.
And I’am facing an issue that is my network speed is very slow when i do a speed test, other devices are getting high speed. All devices are 3feet away from the wifi modem, I contacted my internet provider and they sent a technician to see the issue and when he came and tested everything is okay, so the problem is in this laptop only. So i took it to the service where I bought it and they factory reset the laptop again but still same issue, so i think there’s something wrong with the wireless card Ax201.
Please i need your support in this matter.
Thanks.
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Hello Forsi,
Thank you for posting on the Intel® communities.
To better assist you please provide the following report and information to continue with your support.
Intel® System Support Utility (Intel® SSU)
- Open the application and click on "Scan" to see the system and device information
- By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Note: You can use the option under the reply window to attach the report and any other files to the thread (Drag and drop here or browse files to attach).
- When did the problem start to happen?
- Do you remember if this issue happened after a new OS update or Wireless driver update?
- Is this issue happening at home, office environment, or both?
- Have you checked if this issue happens on different networks?
- Have you installed any recent software or hardware in your system?
- Have tried a roll back to a previous driver version for testing?
- Have you rebooted your access-point, router, modem?
- Are currently using a customized driver (Dell) or a generic driver (Intel)?
- Is your access-point, router, modem AX compliant? If yes, does it support the 5 GHz frequency band and has been configured for 11ax mode?
- Are you using the recommended settings for the 802.11ax connectivity?
I look forward to hearing from you.
Regards,
Victor G.
Intel Technical Support Technician
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- When did the problem start to happen? first start
- Do you remember if this issue happened after a new OS update or Wireless driver update? both
- Is this issue happening at home, office environment, or both? both
- Have you checked if this issue happens on different networks? yes, same
- Have you installed any recent software or hardware in your system? yes
- Have tried a roll back to a previous driver version for testing? yes
- Have you rebooted your access-point, router, modem? yes
- Are currently using a customized driver (Dell) or a generic driver (Intel)? (Dell & hp pavilion) with Ax201 from factory same issue
- Is your access-point, router, modem AX compliant? If yes, does it support the 5 GHz frequency band and has been configured for 11ax mode? yes
- Are you using the recommended settings for the 802.11ax connectivity? yes
I just bought a new HP Pavilion it came also with AX201 and same issue found.
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Hello Forsi,
Thank you for posting on the Intel® communities.
We appreciate the information provided; however, in order to investigate this issue further can you please provide the Intel® System Support Utility (Intel® SSU) report from the Dell Inspiron 5406 2in1, and also please let us know the exact model and brand of your access point, router, modem.
I look forward to hearing from you.
Regards,
Victor G.
Intel Technical Support Technician
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Hello Forsi,
Were you able to check the previous post?
Please let me know if you need further assistance.
Best regards,
Victor G.
Intel Technical Support Technician
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Hello Forsi,
We have not heard back from you.
If you need any additional information, please submit a new question as this thread will no longer be monitored.
Victor G.
Intel Technical Support Technician
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hello,
I dont know how to do what you ask, but i tested many laptop that came with the same wifi card in different internet connections, modems and same issue in all situation, the shop where i bought my laptops from they said this is a problem in the wifi card and maybe intel will issue a new software update for it or somthing to fix it.
kindly do somthing to fix it or just issue recall.
regards,

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