Showing results for 
Search instead for 
Did you mean: 

Intell wireless AC9560 code 10


I've been dealing with this problem for over a year now and it is progressively getting worse.
I get a code 10 for wireless ac9560 in device manager, and my wifi stops working, previously defaulting the BIOS worked out, but it is not anymore. I have tried everything posted about code 10 on 9560:

Reinstalling drivers
Defaulting BIOS
Turning off firewall
Removing USB-devices, power adapters and any other inputs
Removing bluetooth drivers

(And any combination of those...)


Zenbook UX562FD
BIOS: Zenbook UX562FD.301

Can somebody help me?

0 Kudos
1 Reply
Super User Retired Employee

I suggest you try a clean reinstall. Here is the proper process: 

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: and
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
  4. Uninstall each instance present. When prompted, choose to "Discard Settings". 
  5. Manually reboot your computer.
  6. In Device Manager, check Network Adapters for an entry for Intel Dual-Band Wireless-AC 9560. If none, go to Step 9.
  7. Right click on the entry for Intel Dual-Band Wireless-AC 9560 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Go to Step 5.
  9. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
  10. (Optional but recommended) Clear each of your browsers' cache.
  11. Install the Bluetooth driver package (rule: always do Bluetooth first).
  12. Install the Wireless driver package.
  13. Manually shutdown and reboot your computer.
  14. Enable Internet access.
  15. Test.

Hope this helps,


0 Kudos