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Bluetooth Driver Issues

dfriedman
Beginner
679 Views

Downloaded the latest bluetooth drivers for windows 10 and am having terrible connectivity issues. the bluetooth connection with my wireless headphones drops about every 15 seconds before re-connecting. not sure what the issue is but equally unsure how to proceed, any help greatly appreciated.

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AndrewG_Intel
Moderator
640 Views

Hello @dfriedman

Thank you for posting on the Intel® communities.


In order to check this further, could you please provide the following details?

1- Where did you download the Bluetooth driver from? From Intel® Download Center, from your computer manufacturer's website, or from Windows® Update Service?

2- Are you having issues with Bluetooth only or with Wi-Fi too (both)?

3- Is the Wireless card the original wireless adapter that came pre-installed in your system or did you integrate/replace it?

4- We understand the issue started after updating the driver. Do you recall the previous driver version that was working fine?

5- Have you tested the wireless headphones on another system? Have you tested your computer with other Bluetooth headphones or speakers?

6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
609 Views

Hello dfriedman

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
579 Views

Hello dfriedman

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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