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Bluetooth not working: Intel AX201 on Windows 10 Pro

Aniruddha
Beginner
‎09-17-2021 08:42 AM
1,076 Views

Hi,

I recently purchased a new PC where Bluetooth doesn't work. The PC doesn't discover other Bluetooth-enabled devices and it is not discovered on my phone and laptop. The PC came preinstalled with Windows 10 Pro. I tried a few ways to fix this:

1. Updating the Bluetooth driver to the latest available. (The preinstalled driver was 22.30.X.X)

2. Restarting the Bluetooth service.

 

I also updated the Wireless Driver in this process. Wireless works fine.

But Bluetooth still doesn't work.

 

Device and driver specs:

Motherboard: GIGABYTE Z590 AORUS ELITE AX with Intel® Wi-Fi 6 AX201

Intel Wireless Bluetooth Firmware Version: 3713102300ce1e1500

Intel Wireless Bluetooth Driver Version: 22.70.2.1

Intel(R) Wi-Fi 6 AX201 160MHz Driver Version: 22.70.0.6

Windows 10 Pro Version 21H1 OS Build 19043.1237

 

Can somebody please assist me in solving this issue? 

@n_scott_pearson 

Thanks

Aniruddha

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AlHill
Super User
‎09-17-2021 09:21 AM
1,061 Views

Your new PC could be defective.   Send it back to gigabyte.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

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