Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
8019 Discussions

Bluetooth not working: Intel AX201 on Windows 10 Pro

Aniruddha
Beginner
‎09-17-2021 08:42 AM
1,900 Views

Hi,

I recently purchased a new PC where Bluetooth doesn't work. The PC doesn't discover other Bluetooth-enabled devices and it is not discovered on my phone and laptop. The PC came preinstalled with Windows 10 Pro. I tried a few ways to fix this:

1. Updating the Bluetooth driver to the latest available. (The preinstalled driver was 22.30.X.X)

2. Restarting the Bluetooth service.

 

I also updated the Wireless Driver in this process. Wireless works fine.

But Bluetooth still doesn't work.

 

Device and driver specs:

Motherboard: GIGABYTE Z590 AORUS ELITE AX with Intel® Wi-Fi 6 AX201

Intel Wireless Bluetooth Firmware Version: 3713102300ce1e1500

Intel Wireless Bluetooth Driver Version: 22.70.2.1

Intel(R) Wi-Fi 6 AX201 160MHz Driver Version: 22.70.0.6

Windows 10 Pro Version 21H1 OS Build 19043.1237

 

Can somebody please assist me in solving this issue? 

@n_scott_pearson 

Thanks

Aniruddha

0 Kudos

Link Copied

1 Reply
AlHill
Super User
‎09-17-2021 09:21 AM
1,885 Views

Your new PC could be defective.   Send it back to gigabyte.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.