Bluetooth stops working after driver update to 23.10.0.2

[LucasPessoa]

When I went to update my laptop's drivers, the Bluetooth driver in version 23.10.0.2 no longer connects to any device, I have tested it with several devices and none connected to the laptop, always showing the message that it is not possible to connect. Windows 11 PC 2023

[n_scott_pearson]

23.10.0 is not the latest version of the Bluetooth/Wireless drivers. Please download and install the 23.20.0 versions and test again.

...S

[LucasPessoa]

I can't find the latest version anywhere, even in the driver support. It shows me that the latest is 23.10.0

[LeonWaksman]

You are correct. The latest BT Driver version is 23.10.0. However, is you are using WiFi Adapter AC 8260 or AC 8265, the latest driver is version 20.200.0.2. 

But if you have an older card, please refer to this thread and look for help in @n_scott_pearson  archive.

So, if you are looking for correct driver, you need to know what is the model of the WiFi card in your laptop.

Leon

[LucasPessoa]

I have looked into my WiFi properties and it shows my WiFi is Intel(R) Wireless-AC 9462 and it has the latest driver: 23.20.0.4

however the bluetooth continues at the driver 23.10.0 

[LeonWaksman]

Yes, you are right. The BT Driver 23.10.0 is the latest driver for AC 9462.

I suggest that you try clean installation of this driver:

1. Disconnect the Internet connection from your NUC.

2. Uninstall the BT Driver. You may do this from Device Manager (Intel Wireless Bluetooth in Bluetooth category) or from Windows Setting Apps > Installed apps.

3. Reboot your NUC and check in Device Manager that there is no Bluetooth  any more.

5. Install the latest BT driver version 23.10.0

6. Enable Bluetooth and check the BT connection.

Leon

[LucasPessoa]

I just tried it twice, but it did not work still. Maybe this problem is in the hardware and not in the driver itself.

[Catulpos_Intel]

Hello LucasPessoa,

Thank you for posting in Intel Communities.

I understand that you are having issues with your Bluetooth connection and for us to effectively assist you and provide you with an accurate recommendation, please provide the following information:

• May we know why you updated your Bluetooth driver and laptop drivers?
• What issues did you experience before updating your Bluetooth driver?
• How did you initially update your drivers?
• Is it working normally before?
• What is the exact error message displayed since you mentioned that you can see one.
• Is Bluetooth visible on your device manager?
• Please provide the SSU logs s we could get a thorough look at your system. You can follow this article, How to get the Intel® System Support Utility Logs on Windows* for your complete reference and attach the txt file here.

Looking forward for your response.

Best regards,

Catulpos_Intel

Intel Customer Support Technician

[Catulpos_Intel]

Hello LucasPessoa,

I just wanted to check if you were able to view the message above and let me know if you need more time to complete to provide the requested information above.

Thank you and have a wonderful day!

Best regards,

Catulpos_Intel

Intel Customer Support Technician

[Catulpos_Intel]

Hello LucasPessoa,

I hope you are doing well today.

Since we have not received any response from you, we will now go ahead and close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Thank you for understanding and have a wonderful day ahead!

Best regards,

JCatulpos

Intel Customer Support Technician