Community
cancel
Showing results for 
Search instead for 
Did you mean: 
JJerm
Beginner
886 Views

Cannot connect to a 32 character ssid using 7260

This case is related to the following case:

We were able to resolve this issue for the AC 8260 adapter with the latest firmware download (19.20.0) but we're still experiencing issues with the AC 7260 adapter.

It appears we're still unable to connect to the AC 7260 adapter using a 32 character SSID. The firmware for this device is currently at 18.33.7.2.

Are there plans to release a 19.x firmware version to fix this issue? If so, when will this firmware be available?

Thanks

Jeremi

0 Kudos
4 Replies
idata
Community Manager
40 Views

Hello Jeremi187,

 

 

We don't get very many contacts in regards to this issue, but it was our understanding it had already been resolved. In order to better assist you we would like some more information:

 

 

1. What is your access point/router brand and model?

 

2. Please download, run, then share the report generated by our https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility System Support Utility so that we may take a look at your hardware configuration and settings.

 

 

We look forward to hearing back from you.

 

 

Best regards,

 

Carlos A.
idata
Community Manager
40 Views

Hello Jeremi187,

 

 

We haven't heard back from you in a while, do you still need our assistance?

 

 

Best regards,

 

Carlos A.
JJerm
Beginner
40 Views

Carlos,

It appears the issue was resolved in Intel AC7260 firmware v18.33 which was released several weeks ago.

Thanks for the support!

Jeremi

idata
Community Manager
40 Views

Hello Jeremi,

 

 

Glad to hear. If there's anything else we can help you with, feel free to contact us again.

 

 

Best regards,

 

Carlos A.