Cant get wireless networking to work with Intel Killer WiFi 7 BE1750

[P4RROT]

Hello,

So I recently got an Intel Killer WiFI 7 BE1750 card and installed it in my system. I've been trying to get the wireless connectivity to work, but to no avail. From the software on the intel support page I was able to download and run the bluetooth driver, but I cant get the wireless connectivity working. Whenever I launch Intel Killer Performance Suite and try to install it, it tells me that there is no compatible hardware. Would like some help resolving this.

[VonM_Intel]

Hi, P4RROT.

Thank you for posting in our Community.

I understand that you're encountering an issue with your Intel Killer Wi-Fi 7 BE1750 card where the wireless connectivity isn't working, and the Intel Killer Performance Suite doesn't recognize the hardware. Let's try a few steps to resolve the issue.

I would like to know the following:

When you see the error message "no compatible hardware" while trying to install the Intel Killer Performance Suite, does the card show up in Device Manager under Network Adapters or does it appear as an unknown device? Is the Intel Killer Wi-Fi 7 BE1750 card securely installed in the correct PCIe slot, and does the system recognize it as a valid device in BIOS/UEFI? 

Additionally, I'd like to delve deeper and verify specifics like the precise wireless driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[P4RROT]

I've run the intel SSU program and got this back. 

[P4RROT]

Hello,

In device manager the card doesn't show up. I only see bluetooth device (Personal Area Network) #3, and the Ethernet. I have no other form of wireless connectivity on this system, so I think the bluetooth device is coming from the intel card? The card is firmly seated in the m.2 wifi card slot of the motherboard. I cant find anything in the bios of my motherboard where I can see if it detects the wifi card. I have ran the intel SSU tool, how do I submit the file?

[n_scott_pearson]

You can't submit it using the tool (supporting server doesn't exist anymore). You need to output it as a text file and then either attach it to a response post or attach it to a Private Message to the Intel Agent involved.
...S

[VonM_Intel]

Hi, P4RROT.

Thank you for sharing the Intel SSU logs. I noticed that the Intel Killer WiFi 7 BE1750 isn't listed in the logs, which leads me to believe there may be a compatibility issue. I also observed that you are using the Asrock B550M Steel Legend motherboard, which might be a factor (which possibly only supports Wifi 6e).

In the meantime, while I don’t have a definite answer at the moment, I will continue researching this issue and provide an update on this thread as soon as I have more information.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, P4RROT.

I appreciate your patience in this matter. I would like to verify if is this where the wireless card is installed.

You may see the image here: motherboard's manual, 

Next, check the BIOS settings and look for WAN Radio under the "Advanced" tab, as detailed on page 75 because there's a button to enable the WIFI.

For further troubleshooting, you may visit our article here:  "Intel Wireless Card Not Working and Not Detected in Device Manager"

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, P4RROT.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, P4RROT.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician