Change to router wifi 6e can not connect to the internet

[weewee]

pc: intel(r) wi-fi 6 ax200 160mhz

After changing the router to wifi 6e and can not connect to the internet. Do I need to change the wifi card or anything. Please help. Thank you in advance.

[JeanetteC_Intel]

Hello weewee,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please share the following information below, so I can check the possible cause of the issue:

1) What is the current Intel® Wi-Fi 6 AX200 driver version installed?

2) Is the wireless adapter pre-installed on your system?

3) Provide your system make and model, or you may share your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt)

4) Can you access your router's settings and check if it is configured to broadcast on the 2.4 GHz and 5 GHz bands?

5) Please share your router product specifications so I can further check.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[weewee]

Hi Jeanette, 

Please let me know if I missing something because I'm not really good in computer info.

I'm using spectrum wifi 6e router, the setting doesn't show which but there was an option to enable 2.4ghz, I did try that too.

Btw I'm also using google nest wifi ac2200, it work with the nest but not directly from spectrum router.

Thank you so much

[JeanetteC_Intel]

Hello weewee,

Good day.

I'm following up to check whether you have had the chance to review our prior correspondence. Let me know if you have further clarification on the details that I was asking for.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[RandyT_Intel]

Hi weewee,

Please kindly perform the following steps and share your observations with me afterwards. I have attached a guide below that outlines these common steps to address the issue. 

Troubleshooting Steps:

1. Clean Installation of Wireless Drivers
2. Install and update to latest Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*

Please let me know if these steps work for you.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello weewee,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician