Code 10 - AC 9560

Doug27 · ‎08-09-2026

Hi, my lenovo 100e 2nd gen recently lost the ability to see wireless networks, a code 10 error on the ac 9560 160mhz adapter. When I uninstall this file and restart the laptop I will regain the ability to connect to networks for a few minutes, before it then cuts my connection and flags a code 10 again. Any help would be really appreciated

Jobert_Intel · ‎08-09-2026

Hi Doug27,

Thank you for posting and for the clear description of what you are experiencing. I can see how disruptive this must be, especially when the connection only holds for a few minutes before dropping again, and I am happy to help work through this with you.

Before we proceed with the troubleshooting steps, I have a few questions to help me better understand the issue:

What is the exact version of Windows you are currently running? For example, Windows 10 or Windows 11 and the specific build number.
Did this issue start after a specific Windows update, driver update, or any other system change?
Can you confirm the exact model of your Lenovo 100e 2nd Gen? For example, is it Type 81M8 or Type 82GJ? You can find this on the sticker on the bottom of your laptop.
What is the current driver version installed for the Intel Wireless-AC 9560? You can find this in Device Manager > Network Adapters > Intel Wireless-AC 9560 > Properties > Driver tab.
Did the issue start suddenly or gradually over time?
Are there any other devices in Device Manager showing errors aside from the Intel Wireless-AC 9560?

Please share the above information and I will be happy to guide you through the next steps.

Best Regards,

Jobert T.

Intel Customer Support Technician

Doug27 · ‎08-10-2026

Thank you for your reply and helpfully described questions Jobert.
In answer:
What is the exact version of Windows you are currently running?
Windows 10 Pro Education, 19045.6466

Did this issue start after a specific Windows update, driver update, or any other system change?
As far as I know there was no significant update.

Can you confirm the exact model of your Lenovo 100e 2nd Gen? Type 81M8

What is the current driver version installed for the Intel Wireless-AC 9560?
22.10.0.7

Did the issue start suddenly or gradually over time?
It suddenly cut out and stopped me being able to see any networks immediately.

Are there any other devices in Device Manager showing errors aside from the Intel Wireless-AC 9560?
No all other devices seem to be ok

Thanks again

Jobert_Intel · ‎08-10-2026

Hi Doug27,

Thank you for your response! Please kindly follow the recommendations below to help resolve the error code you are experiencing in Device Manager.

Before trying any of the following troubleshooting steps, Intel strongly recommends updating your Intel Wireless or Bluetooth drivers to the latest version. Check with your OEM for the latest drivers available for your system or visit the Download Center if you are using an Intel Generic Driver.

These errors in Device Manager for Bluetooth or Wireless (Wi-Fi) devices can be caused by many different issues. Usually, a Code 10/43 error is a temporary error generated when Device Manager cannot start the hardware device. This most commonly occurs after running a Windows Update that includes Wi-Fi or Bluetooth updates.

An Error Code 10, 22, 28, 31, 43, or 45 in Device Manager can occur when:

Bluetooth cannot be enabled
There is a Yellow bang (! exclamation point) next to the Bluetooth or Wireless (Wi-Fi) device in Device Manager
The properties of the Bluetooth or Wireless device shows status: "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE"

Recommended Troubleshooting Steps:

Update your Intel Wireless or Bluetooth drivers to the latest version. Intel strongly recommends contacting Microsoft and following their recommendations before proceeding, which may include a clean installation of the Operating System.
Perform a Cold Reboot – Fully shut down the device and remove all sources of power, including batteries if applicable, then repower the system. This has been reported by several customers as an effective first step.
Make sure the wireless function is activated. Refer to Connect to a Wi-Fi Network in Windows for guidance.
Update your system BIOS to the latest version or reset BIOS to defaults:

For motherboards, refer to the motherboard manufacturer
For laptops, All-In-Ones, or notebooks, refer to your OEM (Lenovo)

Perform a Clean Installation of Wireless Drivers:

Identify which Wi-Fi adapter and Bluetooth device your system is running
Follow the clean installation process as outlined here: Clean Installation of Wireless Drivers (this procedure also applies to Bluetooth drivers)
Important: Download the drivers before uninstalling if you are following the clean installation process
To get the latest generic drivers from Intel, you can automatically update your drivers using the Intel® Driver & Support Assistant

Install all available Windows Updates
Reboot the PC after completing the driver reinstallation
Restore the system from a restore point – If the wireless network problem occurred recently and a restore point exists, try restoring the computer to a point before the problem began
Reset your PC – If the problem persists after all troubleshooting steps have been completed, please back up your personal files and reset the PC back to its original configuration. Refer to Recovery Options in Windows for more information.
Check and enable the Bluetooth component from the BIOS setup (Basic Input/Output System)

Notes:

Intel recommends testing using your OEM drivers first. If the error persists after reinstalling these drivers, then try the Intel generic drivers for Bluetooth or Wireless adapters.
When you uninstall the Wi-Fi or Bluetooth device, it may appear as an unknown device in Device Manager, which is expected. The device will be identified again after you reinstall the driver.

For complete recommendations and additional guidance, please refer to the Intel Support Knowledge Base article: Error Codes 10, 22, 28, 31, 43, or 45 in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

If you have any questions or need further assistance, please do not hesitate to reply to this email and we will be more than happy to help!

Best Regards,

Jobert T.

Intel Customer Support Technician