DSA always offers to update Intel Killer Performance Suite

[2Torr]

I recently installed the latest Intel Killer Performance Suite

(Version: 40.25.509.1465 Release date: May 26, 2025),

but Intel® Driver & Support Assistant Webpage says that the update is still available. I rebooted the computer and then refreshed the page, but it still offers the update. I even tried completely removing the Intel Killer Performance Suite, rebooted, then reinstalled the latest version. Still, the Intel® Driver & Support Assistant Webpage says that the update is still available. Would you please look into this issue, and fix the Intel® Driver & Support Assistant Webpage?

Thanks,
Ed Ouellette
<email removed>

[2Torr]

system type: MSI Intel i9 Laptop (Stealth GS77 12UGS): 12th Gen Intel Core i9-12900H

OS: latest Windows 11 Pro 24H2 (26100.4061)

browser: latest Google Chrome (Version 137.0.7151.56 (Official Build) (64-bit))

[steven_pei]

The memory leak persists and requires further debugging.

[Mike_Intel]

Hello 2Torr,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your wireless controller?
2. Aside from the update prompt, are you also having issues with the wireless connection?
3. Can you send a screenshot of the error?

If you have questions, please let us know. Thank you.

@steven_pei

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[2Torr]

Hi Mike,

Thanks for your fast reply.

1.

A. Wi-Fi adapter: Intel Wi-Fi 6E AX411 160 MHz

B. Ethernet adapter: Killer E3100G 2.5 Gigabit Ethernet Controller

2. No other issues with wireless connection

3. There is no error, only unjustified update prompt.

Thanks!

[Mike_Intel]

Hello 2Torr,

Thank you for the update.

Can you try to manually download and install the version 40.25.509.1465. Kindly refer to the link below to manually download the driver:

https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html 

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[2Torr]

Hi Mike,

Thanks for your reply.

I already tried installing the driver manually, and it didn't help.

Still, the Intel® Driver & Support Assistant Webpage says that the update is still available. 

[JedG_Intel]

Hello 2Torr,

I appreciate your effort for trying the recommendation. Could you please share a screenshot or photo of what you are seeing on your end? Have you also had the chance to reinstall the  Intel Driver & Support Assistant?

Best regards

Jed G.

Intel Customer Support Technician

[2Torr]

Hi Jed,

Thanks for your message.

I've attached a screenshot showing the status of Intel DSA after installing the latest update to Killer Performance Suite 40.25.509.145 and rebooting.

Notice that it shows that the update is still available (not installed) when it actually is already installed. See second Installed Apps screenshot.

Next, I uninstalled and reinstalled the latest version of Intel DSA.

The results were the same. Intel DSA stills shows that the Killer Performance Suite 40.25.509.145 update is still available (not installed) when it actually is already installed.

[Mike_Intel]

Hello 2Torr,

If that is the case, the issue now is with IDSA. Since this is web based, there are a lot of factors for it to have issues.

You may re-install the IDSA by following the steps in the link below:

Intel® Driver & Support Assistant (Intel® DSA) Results in “Sorry,...

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[2Torr]

Hi Mike,

Thanks for your message. I've tried uninstalling and reinstalling Intel DSA with no improvements.

DSA does detect when other driver updates are available. When I install them, the notices go away, as they should.

However, for some reason, this is not happening with the one driver: Killer Performance Suite.

I believe this driver is for my ethernet controller. Is it possible that the latest version of Killer Performance Suite no longer supports my hardware? What would happen in that case?

Thanks!

[Mike_Intel]

Hello 2Torr,

If you already have the latest driver, that means there should be no more issues.

The problem is just the detection of the IDSA and since this is web based, there are a lot of factors that can affect this app.

And also, Ethernet cards can be an OEM unit too, they are possibly modified by other makers.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 2Torr,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[2Torr]

<< The problem is just the detection of the IDSA and since this is web based, there are a lot of factors that can affect this app.

OK, thanks. What comes next? Any estimates on when this issue will be fixed?

As I mentioned earlier this issue only seems to be affecting the Intel Killer Performance Suite drivers.

Do I need to report this issue to another team that handles the IDSA web interface?

[LeonWaksman]

Hi @2Torr ,

Just turn Off the IDSA notification for this update.

Leon

[Mike_Intel]

Hello 2Torr,

Thank you for the update.

Let me further check this issue. To that, let me request for the SSU logs of your system form me to check and review the hardware and the installed drivers. Kindly refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

@LeonWaksman

Thanks for the assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[2Torr]

Hi Mike,

Thanks for following up on this.

Please see attached SSU log file and let me know if you need any additional information.

[Mike_Intel]

Hello 2Torr,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 2Torr,

I hope this message finds you well.

I sent an email in the email address associated with your profile, please check your inbox.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[2Torr]

Hi Mike,

<< Please try scanning with a different browser by copying the IDSA scan URL from the browser that didn’t work, opening a different browser, and pasting the URL to attempt scanning.

I also tried with Microsoft Edge browser with the same results.

<< Try to refresh results on the left-hand menu of the IDSA scan page.

Refresh Results button on either browser has the same results

<< clear their browser cache (Shift + F5) and then try rescanning with IDSA.

same results

<< ensure both the Intel® DSA Service and Intel® DSA Updater service show a status of Running

yes, both services are running.

<< Check for any pending Windows updates

no Windows updates are available (Windows is up to date)

<< Restart the system

done. no changes.

<< perform a clean installation using the IDSA uninstaller and check if the issue persists.

done. the issue still persists.

Since IDSA works well for all other drivers, I think the issue may be with the latest Intel Killer Performance Driver Suite or its interaction with IDSA. Maybe Intel Killer Performance Driver Suite is not properly installing on my machine due to outdated hardware, even though the driver says it's successful? I've also tried a complete uninstall and reinstall of Intel Killer Performance Driver Suite with no change.