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DSA: update loop fro Bluetooth driver 22.100.1.1

Franek55
Novice
1,974 Views

Since the release of INTEL's Wireless Bluetooth driver V22.100.1.1, DSA stays in a loop:
it suggests I update my driver to a new version - but the "new" version is the SAME as the old one...

@intel: Would someone care to fix this issue?

It doesn't do any real harm, but it raises some doubts....

Intel_update_Screenshot 2022-01-10 065228.jpg

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1 Solution
DeividA_Intel
Moderator
1,815 Views

Hello Franek55, 


In order to help you further, please reinstall the latest Intel® Driver & Support Assistant (Intel® DSA) version and let me know if the issue persists. We have run some corrections to correct this behavior.



1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.

2. Download and install the latest Intel® DSA version.



Regards,  

Deivid A. 

Intel Customer Support Technician 


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12 Replies
DeividA_Intel
Moderator
1,945 Views

Hello Franek55,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


1. Have you tried to install the update manually?

2. Have you tried uninstalling and reinstalling Intel® Driver & Support Assistant (Intel® DSA)?

3. After clicking on "Yes" on the popup window, does Intel® Driver & Support Assistant (Intel® DSA) shows a notification for a new update available?



Regards,  

Deivid A.  

Intel Customer Support Technician  


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Franek55
Novice
1,934 Views

1. Have you tried to install the update manually?
=> yes, it didn't help

2. Have you tried uninstalling and reinstalling Intel® Driver & Support Assistant (Intel® DSA)?
=> yes, it didn't help

3. After clicking on "Yes" on the popup window, does Intel® Driver & Support Assistant (Intel® DSA) shows a notification for a new update available?

=> yes, see attached screenshot

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Franek55
Novice
1,933 Views

I also attached the result of an SSU scan of my computer

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rhavern
Novice
1,920 Views

I too have observed this exact behaviour, starting a couple of weeks ago.  I tried installing the update twice, no change.

I tried uninstalling and reinstalling Intel® Driver & Support Assistant using the DSA Uninstaller, no change.

Happy to supply any information required to resolve the issue.

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mailsanchu
Novice
1,913 Views

This is happening to me as well and I hide this update for now. Reinstalling the driver is also not helping

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DeividA_Intel
Moderator
1,890 Views

Hello Franek55, 

 

 

Thanks for the information provided. I would like to investigate this issue internally, however, to proceed I will need the logs from the Intel® Driver & Support Assistant (Intel® DSA).

 

Please follow the instruction to get the logs:

  • disk c> view> hiddend items>program data>intel> idsa> copy file>desktop>paste>send to> ZIP> attach to the post

 

@mailsanchu and @rhavern, you can follow the steps provided in this thread or you can open a new post so you can get proper support.

 

Regards,  

Deivid A.  

Intel Customer Support Technician  

 

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Franek55
Novice
1,882 Views

please find attached the zipped logs (without the downloaded .exe)

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rhavern
Novice
1,880 Views
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DeividA_Intel
Moderator
1,816 Views

Hello Franek55, 


In order to help you further, please reinstall the latest Intel® Driver & Support Assistant (Intel® DSA) version and let me know if the issue persists. We have run some corrections to correct this behavior.



1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.

2. Download and install the latest Intel® DSA version.



Regards,  

Deivid A. 

Intel Customer Support Technician 


Franek55
Novice
1,806 Views

Hello Deivid

 

As suggested, I uninstalled the existing DSA tool and installed the latest version.


The issue is GONE , the problem has been resolved.

 

Thanks for the support!

 

Regards

Franz Roos

rhavern
Novice
1,793 Views

This also fixed my issue, thanks.

 

Rick

DeividA_Intel
Moderator
1,784 Views

Hello Franek55, 



I am glad to know that the issue was fixed after you performed the recommendation. I will proceed and close this thread, however, if you face this or any other issues do not hesitate to open a new post to get proper support.

 


Regards,  

Deivid A.  

Intel Customer Support Technician  



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