DSA: update loop fro Bluetooth driver 22.100.1.1

[Franek55]

Since the release of INTEL's Wireless Bluetooth driver V22.100.1.1, DSA stays in a loop:
it suggests I update my driver to a new version - but the "new" version is the SAME as the old one...

@intel: Would someone care to fix this issue?

It doesn't do any real harm, but it raises some doubts....

[DeividA_Intel]

Hello Franek55,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Have you tried to install the update manually?

2. Have you tried uninstalling and reinstalling Intel® Driver & Support Assistant (Intel® DSA)?

3. After clicking on "Yes" on the popup window, does Intel® Driver & Support Assistant (Intel® DSA) shows a notification for a new update available?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Franek55]

1. Have you tried to install the update manually?
=> yes, it didn't help

2. Have you tried uninstalling and reinstalling Intel® Driver & Support Assistant (Intel® DSA)?
=> yes, it didn't help

3. After clicking on "Yes" on the popup window, does Intel® Driver & Support Assistant (Intel® DSA) shows a notification for a new update available?

=> yes, see attached screenshot

[Franek55]

I also attached the result of an SSU scan of my computer

[rhavern]

I too have observed this exact behaviour, starting a couple of weeks ago.  I tried installing the update twice, no change.

I tried uninstalling and reinstalling Intel® Driver & Support Assistant using the DSA Uninstaller, no change.

Happy to supply any information required to resolve the issue.

[mailsanchu]

This is happening to me as well and I hide this update for now. Reinstalling the driver is also not helping

[DeividA_Intel]

Hello Franek55, 

Thanks for the information provided. I would like to investigate this issue internally, however, to proceed I will need the logs from the Intel® Driver & Support Assistant (Intel® DSA).

Please follow the instruction to get the logs:

• disk c> view> hiddend items>program data>intel> idsa> copy file>desktop>paste>send to> ZIP> attach to the post

@mailsanchu and @rhavern, you can follow the steps provided in this thread or you can open a new post so you can get proper support.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Franek55]

please find attached the zipped logs (without the downloaded .exe)

[rhavern]

Please see attached logs.

[DeividA_Intel · Accepted solution]

Hello Franek55, 

In order to help you further, please reinstall the latest Intel® Driver & Support Assistant (Intel® DSA) version and let me know if the issue persists. We have run some corrections to correct this behavior.

1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.

• https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

2. Download and install the latest Intel® DSA version.

• https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Franek55]

Hello Deivid

As suggested, I uninstalled the existing DSA tool and installed the latest version.

The issue is GONE , the problem has been resolved.

Thanks for the support!

Regards

Franz Roos

[rhavern]

This also fixed my issue, thanks.

Rick

[DeividA_Intel]

Hello Franek55, 

I am glad to know that the issue was fixed after you performed the recommendation. I will proceed and close this thread, however, if you face this or any other issues do not hesitate to open a new post to get proper support.

Regards,  

Deivid A.  

Intel Customer Support Technician