Wireless
Issues related to Intel® Wireless Adapters and technologies
Announcements
Bluetooth mouse lag problem on specific systems with 11th Gen Intel processors. See details here.

How to Enable Wi-Fi 6E/ 6GHz Band Using Intel® Wi-Fi 6E AX210 (Gig+)
5647 Discussions

Does not work Wi-Fi 6 on AX-200

KOROVKA
Beginner
283 Views

On driver by Intel, 20.10.2020 (Version: 22.10.0.7) does not work wi-fi 6.
But it works on the driver by Microsoft, 13.05.2019 (Version: 21.10.2.2) sometimes falls off the connect.

Is there a solution?

 

0 Kudos
3 Replies
Alberto_Sykes
Employee
246 Views

KOROVKA, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Router?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or work environment?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


KOROVKA
Beginner
239 Views

I resolved the issue. One of the supplied antennas was broken somewhere on the bend.

Alberto_Sykes
Employee
222 Views

KOROVKA, Thank you very much for letting us know about those updates.


Perfect, excellent, it is great to hear that you were able to fix the problem with the Wireless connection by finding out that one of the antennas was broken/bend and now the computer is working properly.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


Reply