Driver problems

[EF59]

Hello, I have an Acer A515-54-50N6 and the follwoing driver problems:

Device manager shows under "others" 

I have Windows home 11 Version 25H2 , Version 10.0.26200 Build 26200,  X64, 

The first hardware problem you see on the picture, 2nd GAIA > hardware

BTHENUM\{a2129ff3-081b-4c45-8afe-469d9c4842ec}_LOCALMFG&0002

and 3rd Nearby sharing > hardware 

BTHENUM\{a82efa21-ae5c-3dde-9bbc-f16da7b16c5a}_VID&00010075_PID&0100

BTHENUM\{a82efa21-ae5c-3dde-9bbc-f16da7b16c5a}_LOCALMFG&0002.

And then I have a permanent error:

So far my notebook is working well, but this 2 issues I like to clear. Can anybody help in German or English, thanks in advance.

Best regards Erich

[AlHill]

Have you installed the chipset software for your device (from acer)?

have you installed the bT driver for your device (from acer)?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is a keystroke logger]

[EF59]

Hi, my replies:

Have you installed the chipset software for your device (from acer)? Yes

have you installed the bT driver for your device (from acer)? Yes

Attached the report.

[EF59]

I was also running the Intel driver and & support assistanct 25.4.36.6 a week ago and another Bluetooth issue was solved.

[PatrickV_Intel]

Hi EF59, 

  

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details: 

  

• When did you first become aware of this problem? 
• Prior to this issue occurring, what recent changes were made to the system? 
• Could you provide the model of your wireless adapter? 
• What troubleshooting steps have you already attempted? 

If you have any questions, please let us know. Thank you. 

  

Best regards, 

  

Patrick V. 

Intel Customer Support Technician 

[EF59]

Hi Patrick V, thanks for your reply, here my answers:

• When did you first become aware of this problem? After update from 24H2 to 25H2.
• Prior to this issue occurring, what recent changes were made to the system? update from 24H2 to 25H2.
• Could you provide the model of your wireless adapter? Bluetooth is Broadcom with driver 6.4.0.710 dated 15.11.2010 and Intel(R) Wi-Fi 6 AX201 160MHz with driver 24.10.0.4 dated 11.11.2025.
• What troubleshooting steps have you already attempted? I used Intel driver and & support assistanct 25.4.36.6 a week ago and another Bluetooth issue was solved.

At the moment all the wirless functions are working, I just have the issue that the Device manager shows under "others" 3 devices with question marks.

So if it's too difficult, maybe better to stop and accepting this 3 issues, what do you mean?

Best regards

Erich

[PatrickV_Intel]

Hi  EF59,  

   

Thank you for your response. 

I will now coordinate your query with our Internal team for further assistance. 

If you have any questions, please let us know. Thank you.  

   

Best regards,  

   

Patrick V.  

Intel Customer Support Technician  

[PatrickV_Intel]

Hi  EF59,    

Thank you for your patience as we continue investigating this issue. 

Could you please confirm if there are any pending Windows updates on your system? If so, kindly download and install the latest updates. Additionally, please install the Wireless and Bluetooth drivers from your laptop’s Original Equipment Manufacturer (OEM). 

You can download the driver directly using the link below: 

Acer Aspire A515-54 

If the issue persists after updating, please perform a clean installation of the wireless driver by following the steps outlined in the article linked below. 

 Clean Installation of Wireless Drivers

Once you’ve completed these steps, kindly let me know the outcome.   

If you have any questions, please let us know. Thank you.    

Best regards,     

Patrick V.     

Intel Customer Support Technician 

[EF59]

Hi Patrick, thanks for your reply. I know that driver homepage from acer and there are 4 to choose:

I choosed 2nd one > AX201, is that ok, or do I have to install all?? If so, which one first? Thanks in advance for your response.

Best regards Erich

[PatrickV_Intel]

Hi  EF59,     

Yes, you are correct that you downloaded the second option (Bluetooth Driver – AX201 from Intel). Kindly proceed with the installation, and if the issue persists, please perform a clean installation of the downloaded driver. 

You can complete the clean installation by following the steps outlined in the article linked below: 

Clean Installation of Wireless Drivers 

If you have any questions or need further assistance, please don’t hesitate to reach out. 

Best regards,      

Patrick V.      

Intel Customer Support Technician