I have an ASUS ZenBook UX430UA with a Dual Band Wireless AC 8265 (
I believe I have the latest driver 126.96.36.199 ) running Windows 10 home.
I have performance issues.
If I force the network to be 802.11b ( by going to Properties -> Advanced -> Wireless Mode: 2. 802.11b )
I am getting ALMOST ( see last paragraph ) acceptable pings Max and Average
(but of course the performance of 802.11b is not ( 11Mbps) )
Minimum = 1ms, Maximum = 55ms, Average = 3ms
Minimum = 2ms, Maximum = 404ms, Average = 13ms
Minimum = 2ms, Maximum = 47ms, Average = 5ms
Minimum = 2ms, Maximum = 198ms, Average = 6ms
When I switch back to the default 802.11n: ( by going to Properties -> Advanced -> Wireless Mode: 6. 802.11/a/b/g )
The Average goes back up significantly:
Minimum = 1ms, Maximum = 119ms, Average = 21ms
Minimum = 1ms, Maximum = 393ms, Average = 22ms
Minimum = 2ms, Maximum = 149ms, Average = 21ms
Minimum = 1ms, Maximum = 280ms, Average = 36ms
I don't understand why this network card is not happy to work in 802.11n mode...
Note: doing the same (802.11n) test with an old laptop also 10m away from the router
with a Qualcomm atheros AR956x card gives me
Maximum 74ms Average: 4ms
Maximum 48ms Average: 3ms
Maximum 47ms Average: 2ms
Maximum 56ms Average: 3ms
Which is much better than the 2 previous sets of test with the Dual Band Wireless AC 8265
Please note that this is a hom.network .
No downloads taking place during the test. 7 idle devices altogether.
I am ALSO getting bad ping responses if i connect to a standalone (no internet / no other devices ) old WRT300N ...
update: booting Linux Mint on my Asus UX430UA with a Dual Band Wireless AC 8265
I'm getting very good pings:
100 packets transmitted, 100 received, 0% packet loss, time 99180ms
rtt min/avg/max/mdev =
so it would be something to do with the windows driver? Network configuration? the windows configuration?
Any idea ??
Thanks for posting.
It's interesting that you're experiencing issues on Windows 10*, but no in Linux Mint*. Do you remember if the issue started after a Windows* update?
In order to better assist you, we would like to gather some more information. On Windows 10* please download and run the https://downloadcenter.intel.com/download/27330/Intel-Solid-State-Drive-Toolbox?product=94434 Intel® System Support Utility (while connected to your network) and share the resulting report with us. Additionally, please provide with the WLAN report. Here's how to get it:
The result will show you the location of the report.
Thanks Eugenio for getting back to me.
I have uploaded the 2 files (SSU + WLANreport) on dropbox
Thanks for your reply.
The wireless https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networki... adapter advanced settings are configured as https://www.intel.com/content/www/us/en/support/articles/000005544/network-and-i-o/wireless-networki... recommended. However, there are a couple of them we would like you to change for testing.
Please go to Device Manager > Network adapters > Right click on Intel® Dual Band Wireless-AC 8265 > Properties > Advanced. Change 802.11n channel width for band 2.4 to 20 MHz Only and HT Mode to HT Mode (instead of VHT Mode).
Please let us know if the connection improves after applying this configuration.
We haven't heard from you in the last few days.
Did you have the chance to modify the settings as indicated in our previous post?