Error 0x80004005 installing Intel® Connectivity Performance Suite (ICPS) for Intel® Wir

[JohnBoZ]

Hi Intel Community,

I’m trying to install the Intel® Connectivity Performance Suite (ICPS) and Intel® Connectivity Manager (ICM) offered by the Intel® Driver & Support Assistant.

Device: HP Envy 8A2D (version 23.48)
Update path: https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html?updatenow&fromnotif

Issue: The installation repeatedly fails with:

Error 0x80004005 installing Intel® Connectivity Performance Suite (ICPS) for Intel® Wireless Products, and Intel® Connectivity Manager (ICM).

Tried: Restarting Windows (multiple times). The error persists.

Request: What’s the recommended fix or prerequisites I might be missing for ICPS/ICM on this system?

I can provide additional details if helpful (Windows build, Wi-Fi adapter + driver version, Intel ME version, DSA version, Event Viewer/MSI logs).

Thanks in advance

[JeanetteC_Intel]

Hello JohnBoZ,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information below:

1. Are you having any issues with your wireless connectivity or just the error with ICPS when trying to install it via Intel DSA?
2. Please also share your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JohnBoZ]

Hi Jeanette,

Thanks for your help.

• I’m not experiencing any wireless connectivity issues.

• The problem is only the installation of Intel® Connectivity Performance Suite (ICPS) / Intel® Connectivity Manager (ICM), which fails when triggered via Intel® Driver & Support Assistant (DSA) with error 0x80004005.

• System: HP Envy 8A2D (version 23.48).

• I’ve tried multiple reboots; the error persists.

I’ve attached the requested SSU log (SSU-scan.txt) with Everything selected.

Thanks again.

[JohnBoZ]

Hi Jeanette,
The SSU shows: HP Envy 16-h0xxx (12th-gen i7-12700H), Windows 11 build 26100.5074, Intel Wi-Fi 6E AX211 driver 23.160.0.4. No wireless connectivity issues. However, the Windows logs in SSU contain numerous “bad block on \Device\Harddisk0\DR0” events, which could explain the MSI error 0x80004005 during ICPS install. I’m backing up, running CHKDSK (/f /r) and checking SSD SMART health. In parallel, I’ll reinstall Intel Management Engine components from HP and retry ICPS using the standalone installer (with VPN/AV disabled). If you have a direct ICPS package link and any specific ME/Wi-Fi prerequisites for this platform, please share. Attached SSU log.

[JeanetteC_Intel]

Hello JohnBoZ,

Thank you for sharing these important details. You may proceed with the following:

1. Uninstall Intel® Connectivity Performance Suite software from the PC
2. Download the latest of the software:

• From HP Download page: Intel Connectivity Performance Suite (ICPS) version 3.1024.505.1 Rev.A (recommended)
• Or Intel® Connectivity Performance Suite (ICPS) for Intel® Wireless Products, and Intel® Connectivity Manager (ICM) - (40.25.7251). *Please take note: This download installs the Intel® Connectivity Performance Suite (ICPS) software for selected Intel® Evo™ or Intel vPro® platforms with Intel® Wi-Fi 6/6E and Wi-Fi 7 products, and the Intel® Connectivity Manager (ICM) for licensed OEM platforms with specific wireless products.

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JohnBoZ]

Hi,

I followed the suggested steps:

1. Uninstalled the previous version of Intel® Connectivity Performance Suite (ICPS) from my PC.

2. Installed the latest available package – in my case this resulted in version 4.1024.1009.0 being installed.

Everything went smoothly, no errors during installation.
The ICPS service is running at startup as expected.

I also checked my current wireless connection:

• Adapter: Intel® Wi-Fi 6E AX211 160MHz

• Driver version: 23.160.0.4

• SSID: Ziggo992DB92deco

• Protocol: Wi-Fi 5 (802.11ac)

• Band/Channel: 5 GHz (channel 36)

• Security: WPA2-Personal

• Link speed (Rx/Tx): 585 / 433 Mbps

So far the system is stable and everything looks fine. The only thing I noticed is that, although my AX211 supports Wi-Fi 6/6E, the connection currently runs in Wi-Fi 5 mode — which I suspect is related to my TP-Link Deco setup.

Please let me know if there’s anything else I should verify.

[JedG_Intel]

Hi JohnBoZ,

I'm checking to see if you were able to review our previous post. Kindly inform us if you need further assistance so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello JohnBoZ,

Thank you for completing the installation steps and providing the detailed information. Great to hear that ICPS installed successfully and is running properly.

Installation Confirmed:

• ICPS version 4.1024.1009.0 working correctly
• Intel® Wi-Fi 6E AX211 adapter active with driver 23.160.0.4
• System running stable

About Your Wi-Fi Connection: You're correct that your adapter is connecting in Wi-Fi 5 mode instead of Wi-Fi 6E. This is likely because your TP-Link Deco router determines the connection type, and it may not have Wi-Fi 6 enabled or configured.

What to do next:

1. Make sure to check and apply the Recommended Settings for 802.11ax Connectivity.
2. Check your TP-Link Deco settings if Wi-Fi 6 is enabled. It is highly recommended checking this directly with your Internet Service Provider (ISP).

Please let us know if you experience any issues or need help with Wi-Fi 6 optimization.

I hope this helps.

Best regards

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello JohnBoZ,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards

JeanetteC.

Intel Customer Support Technician