Error with installing Killer Perfomance Suite

[Amith]

I have an issue with my laptop where the ethernet connection is not being detected. I went down a rabbit hole of troubleshooting this and it landed me at downloading the killer perfomance suite for my laptop after intel driver support scanned my system. On trying to install, it gave me an error that said "Killer Perfomance Driver Suite UWD cannot be installed with Killer Wireless Drivers" and the error code is 1603.

Need some help with this! 

[Alberto_R_Intel]

Amith, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Were you able to install the Intel® Killer™ Performance Suite before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Amith]

Hi Albert,

No this is not a new laptop. I bought this back in 2019.

The laptop came installed with Killer Perfomance Suite.

The issue started when I was having perfomance issues with the laptop and downgraded from Windows 11 to Windows 10. After the downgrade, the ethernet cable would not get detected. So I upgraded back to Windows 11 to see if that fixes the problem. But it didn't.

The card came installed on the laptop.

Problem happens at home.

I also had trouble installing another Killer driver. Btw these are all required drivers for my laptop. This is the other driver I had trouble installing:

Killer-PCIe-Ethernet-Controller-Driver_GWH33_WIN_34.23.7197_A55_01

The error it gave was "No compatible devices found".

I am attaching the Intel Support Scan document below

[Alberto_R_Intel]

Hi Amith, Thank you very much for providing that information and the SSU report.

Based on the details shown in the SSU report, the wireless driver version currently installed on your computer is 22.250.0.4.

For this scenario, it is important to mention that we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked on Dell's website and the latest wireless driver version they have available for your device is 34.23.7186, A31. Please try a clean installation of that driver following the instructions in the links below:

https://www.dell.com/support/home/en-cr/drivers/driversdetails?driverid=xxgrx&oscode=w2021&productcode=alienware-17-area51m-laptop

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

Then try to install the Intel® Killer™ Performance Suite:

https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html?wapkw=ax1650

It is important to mention that being able to install the Intel® Killer™ Performance Suite might not fix the Ethernet problem you described previously. But, hopefully, you will be able to install the tool.

We also recommend to get in contact with directly Dell support to make sure the latest BIOS version is currently installed in your machine or, if necessary, to gather the instructions on how to update it:
https://www.dell.com/support/home/en-us?lwp=rt

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Amith, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Amith, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician