Ethernet won't work. Current device is Intel(R) Dual Band Wireless-AC 7265

[CChan81]

Dear Support Community,

I've been getting these events:

This is what it says in the picture above:

Device PCI\VEN_8086&DEV_095A&SUBSYS_50108086&REV_59\4&33c74b69&0&00E2 was not migrated due to partial or ambiguous match.

Last Device Instance Id: BTH\MS_BTHPAN\6&99b7c08&0&2

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}Location Path: Migration Rank: 0xF000FFFFFFFFF102Present: falseStatus: 0xC0000719

Event ID: 442

This is what it says in the picture above:

Device PCI\VEN_8086&DEV_095A&SUBSYS_50108086&REV_59\4&33c74b69&0&00E2 had a problem starting.

Driver Name: oem122.inf

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}Service: Netwtw04Lower Filters: Upper Filters: vwifibusProblem: 0x15Problem Status: 0x0

Event ID: 411

as well as these events:

Above says: Device PCI\VEN_8086&DEV_095A&SUBSYS_50108086&REV_59\4&33C74B69&0&00E2 was deleted.

and here it says: Device PCI\VEN_8086&DEV_095A&SUBSYS_50108086&REV_59\4&33c74b69&0&00E2 was not migrated due to partial or ambiguous match.

I assume that this is what's causing all the problems that I'm having with the Ethernet cable.

Here are the list of things that I've tried:

- Tried connecting to different Ethernet port

- Tried updating, downgrading, even uninstall and reinstall the driver for intel dual band 7265

- Tried uninstall and reinstall Realtek Ethernet. didn't do anything

- Tried restarting (already multiple times)

but still the problem persist. I haven't tried resetting cmos but then I'm afraid that I might mess up my laptop. Anyone know how to fix this?

regards,

Calvin Chandra

[idata]

Hi CalvinChandra20,

Thank you for posting in Wired Communities. I will help forwarding your inquiry to the Wireless forum as your inquiry is about wireless product AC7265. Thanks,Sharon

[idata]

Hello CalvinChandra20,

Judging by the hardware ID (PCI\VEN_8086&DEV_095A), the event entries you shared seem to be related to your wireless adapter. However you describe having issues with your cabled Ethernet connection.In order to better assist you, we would like to gather the following information:- Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Intel® System Support Utility and share the resulting report with us. This will show us your system configuration and hardware.- What's the exact problem you're experiencing? Please share any error messages you found as well.- Do you have problems connecting to wireless networks as well?To enable file attachments, you will need to switch to the advanced editor mode while replying.Best regards,Eugenio F.

[idata]

Hello CalvinChandra20,

We haven't heard from you since the creation of this post. Please let us know if you're still experiencing problems with your network connection.Best regards,Eugenio F.

[CChan81]

Dear Eugenio,

I was able to fix the problem. Turns out you just have to keep reinstalling and updating the new version untill the ethernet work.

the Intel support system also helped.

regards,

Calvin Chandra

[idata]

Hello CalvinChandra20,

Thanks for your reply. It is good to know you were able to fix the problem.Best regards,Eugenio F.