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LC7
Beginner
884 Views

Help for Issue with Linksys E2000 router and Intel Wireless 7260-N Adapter

I have an HP Elitebook 840 with the I7 processor and Wireless N-7260 adapter. I have a Linksys E2000 router at home. The wireless connection drops often and then will not reconnect. I have run all Microsoft troubleshooters with no luck. I have reset the router. All other wireless devices in the home function well with no issues. The wired connection to the router works without any issues. The wireless adapter seems to function well with all other routers that I have tried outside of the home. All Intel drivers are up to date. The HELP desk at my office could not solve the issue. The cable provider said to buy a new router. Any other suggestions?

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Jose_H_Intel1
Employee
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Hi, allow me to help you with this.

I assume you already have http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034041.htm Intel® PROSet Wireless Software version 17.1 as you mentioned above. You may also want to upgrade the http://support.linksys.com/en-apac/support/routers/E2000 router's firmware.

Try to verify the wireless security encryption being used by the router and the laptop and avoid mixed encryption types if possible.

http://www.intel.com/support/wireless/wlan/4965agn/sb/cs-025643.htm Intel WiFi Products — Data rate will not exceed 54 Mbps when WEP or TKIP encryption is configured

Disable uAPSD in the adapter properties.

http://www.intel.com/support/wireless/wlan/sb/CS-034875.htm Intel® Wi-Fi Products — TechNote: Access Point interoperability issue with uAPSD

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