Community
cancel
Showing results for 
Search instead for 
Did you mean: 
idata
Community Manager
1,055 Views

How can I fix my Intel wireless AC7265 frequent connection issues?

About a year ago I bought a Asus ROG GL552VW that comes with an Intel AC7265 wireless card. When I first got the computer I had frequent disconnect/lag issues. I was able to fix the issue by setting the wireless card settings to those recommended here: and by disabling the Bluetooth device under device manager. Recently though, my hard drive crashed and I had to get a new hard drive with a fresh install of windows. I found the issue now persists even after I went back and changed the settings to the same as before. This issue is most apparent when I'm playing DOTA2 as I frequently notice connection issues lasting anywhere from 3-7 seconds. This happens sporadically. I'm using the same wireless router as before, when I had no issues. I have tried rolling back the driver and the issue persists regardless. Any help would be much appreciated.

0 Kudos
8 Replies
idata
Community Manager
55 Views

Hello AlexROG,

 

 

As you mentioned, there are different actions that can help with connectivity issues. Here are a few items for your consideration:

 

 

- Please contact the http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support, make sure you are using their recommended driver and any applicable updates, such as their latest BIOS.

 

 

For additional assistance, let us know the following information:

 

 

- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, run the tool and use it to create a report with all sections, on the next screen, Save the report to a file. Then use the Advanced editor options to add the resulting XML file to your post as an attachment.

 

 

- Access point model and firmware version.

 

 

- Are you using the same Operating system you had installed before?

 

 

- How did you notice the problem? (provide any errors, warnings, etc.)

 

 

Regards,

 

Jonathan B.
idata
Community Manager
55 Views

Hi Jonathan,

I am using latest BIOS and driver posted by the manufacturer. I am using Windows 10. The access point is a NetGear Router WNR2000v4, Firmware V1.0.0.66

I've attached the XML file as instructed.

I notice the problem whenever I play DOTA2. The connection starts to intermittently cut out, or slow down. I lose connection to the game or it becomes so delayed the game freezes in motion. I know this is not a graphics card issue because I have tested the game offline and it works perfectly fine. This has also happened to me in the past when I first got the computer.

idata
Community Manager
55 Views

Hello AlexROG,

 

 

The main recommendation at this time is to perform a clean installation of the most recent driver:

 

 

1. https://downloadcenter.intel.com/download/26528/Wireless-Intel-PROSet-Wireless-Software-and-Drivers-... Download and save Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.30.0]

 

2. Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

 

3. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7265 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

 

4. Reboot the PC or scan for hardware changes, check device manager and if an older wireless driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

 

5. Remove temporary files: Press the Windows Key + R to open the run box. Type Cleanmgr.exe. Press OK. Select the main drive, usually C:\. Check Temporary Files and uncheck everything else. Press OK.

 

6. Install the Intel Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all driver components.

 

 

If the issue persists, please apply the advanced driver settings you had before (20 Mhz channel width for 2.4 GHz, HT mode, U-APSD disabled).

 

 

Regards,

 

Jonathan B.
idata
Community Manager
55 Views

Hi, I have done as you instructed and installed the new driver and also placed the settings as before. The problem still persists.

idata
Community Manager
55 Views

Hello AlexROG,

 

 

Since the issue persists, you can try disabling some Windows® 10 that use network bandwidth and may cause connectivity issues:

 

 

- Disable location services in Windows® 10:

 

 

http://windows.microsoft.com/en-us/windows-10/location-service-privacy

 

 

- Disable WiFi Sense:

 

 

http://windows.microsoft.com/en-us/windows-10/wi-fi-sense-faq

 

 

- Disable P2P updates in Windows*:

 

 

https://communities.intel.com/thread/78067 https://communities.intel.com/thread/78067

 

 

Let us know if this helps.

 

 

Regards,

 

Jonathan B.
idata
Community Manager
55 Views

Hello AlexROG,

 

 

We haven't seen any replies since our last post. Let us know in case you require further assistance.

 

 

Regards,

 

Jonathan B.
idata
Community Manager
55 Views

Hi Jonathan,

I was unable to resolve the issue with any of the methods described above. Eventually, I became frustrated and replaced the router with a new AC compatible router. This has resolved my issue. Unfortunately, this led to issues with a different laptop, but I am working with Linksys (the router company) to address that. Thanks

idata
Community Manager
55 Views

Hello AlexROG,

 

 

We are glad that the issue was resolved and that the adapter is working well now. The access point is always a possible culprit. We hope the issue with the other PC is resolved soon as well.

 

Feel free to contact us in case you have any other questions.

 

 

Regards,

 

Jonathan B.
Reply