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Hello KFrid,
Thank you for posting on this Intel Community.
To better assist you, we would like to gather the following information:
1. Please run the Intel® System Support Utility and attach the report to this thread.
1.Download the Intel® System Support Utility and save the application to your system.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
2. Did the Intel® Wireless Adapter come preinstalled on your computer?
3. Are you using the latest AP firmware version?
4. Are you using the latest Original Equipment Manufacturer (OEM) driver version available?
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello KFrid,
Thank you for your response.
I would like to confirm that Intel® Dual Band Wireless-AC 8265 supports BSS.
Now, according to the report attached, you have the following driver configuration on your computer:
Intel® Dual Band Wireless-AC 8265
Intel® PROSet/Wireless Software Version:"20.90.0.0" > Driver Version:"20.70.3.3"
We have newer driver versions available at our Download Center that you can try to address this issue. When installing a wireless driver, we recommend performing a clean installation to avoid problems caused by older drivers. It is worth mentioning that Intel also recommends trying Original Equipment Manufacturer (OEM) drivers first due to driver customizations that allow the proper functionality of computers. You can find more information below:
1. Clean Installation of Wireless Drivers
https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html
2. Lenovo* drivers
T470p Laptop (ThinkPad) > Driver & software:
https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t470p/downloads
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
3. Intel drivers
Package version 21.0.0 > Driver version 20.70.7.1 for 8265
https://downloadcenter.intel.com/download/28687/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=94150
4. If you receive an error message during the installation of the generic driver, try using the IT Administrator Links for Intel® PROSet/Wireless Software
https://www.intel.com/content/www/us/en/support/articles/000017246/network-and-i-o/wireless-networking.html
Please let us know if the problem persists.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello KFrid,
Were you able to try the steps recommended?
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello KFrid,
If you have any further questions, please contact us back.
Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation

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