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FBica
Beginner
497 Views

Intel Wireless-AC 9560 crashes constantly when hotspoting

Hi, I'm having an issue with my wireless card. Whenever I hotspot internet from my laptop (Lenovo Legion Y530) after some time, it differs, the hotspot crashes and I'm unable to restart the hotspot form the usual internet settings. I found a solution to restart it without restarting the laptop itself by going to Device Manager and then uninstalling the device from there, and refreshing afterward in order for the system to pick it up and install it fresh. It works, but definitely not like it's supposed to.  

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3 Replies
Alberto_R_Intel
Moderator
107 Views

FBica, Thank you for posting in the Intel® Communities Support. In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system: Is this a new computer? Did you make any recent hardware/software changes? Was it working fine before? The wireless card, did you purchased it separately or did it came installed in the computer? When did the issue start? Which Windows* version are you using? Does the problem happen at home or work environment? The laptop, is it connected to the internet using a wired or wireless connection? Do you have the option to connect different devices to the laptop, is the problem the same with all of them? We recommend to install the wireless driver provided by the manufacturer of the computer since that driver was customized by them work with your specific platform. We can try a clean installation of the Wireless driver: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... I looked in Lenovo's web site and the wireless driver that is available is version 20.70.0.100, please test that driver: https://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/LEGION-SERIES/LEGION-Y530-15ICH/dow... Since the laptop is working with Intel® Wireless-AC 9560 Adapter, we can also install the Intel® Wireless driver version 21.0.0: https://downloadcenter.intel.com/download/28687/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters... Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
107 Views

FBica, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
107 Views

FBica, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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