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Issues related to Intel® Wireless Adapters and technologies
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I cannot get Bluetooth working on my Intel 7260-AC + Wifi

EMoye
Beginner
1,749 Views

Whilie Wifi works fine, the device does not show up as a bluetooth device anywhere.

I have tried unistalling and reinstalling drivers as suggested in this post: /thread/96668?q=I%20cannot%20get%20bluetooth%20functioning https://communities.intel.com/thread/96668?q=I%20cannot%20get%20bluetooth%20functioning

I am using an Asus Z97-C motherboard, and a Silverstone ECWA1-LITE PCI adaptor which does not have a cable such as in this post: /thread/108624?q=I%20cannot%20get%20bluetooth%20working%20on%20my%20Intel%207260. https://communities.intel.com/thread/108624?q=I%20cannot%20get%20bluetooth%20working%20on%20my%20Int....

So I would quite like to know of anything I can try next.

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5 Replies
EMoye
Beginner
136 Views

I should also mention I have tried taking out and reinserting the card from the adaptor as well as switching PCI slots for the entire adaptor+card assembly.

idata
Community Manager
136 Views

Hello blubbered33,

 

 

We understand you're using a third party PCIe adapter to install a laptop http://www.intel.com/content/www/us/en/wireless-products/dual-band-wireless-ac-7260-bluetooth.html Intel® Dual Band Wireless-AC 7260 into your desktop configuration. Regrettably, your current setup will not allow you to take advantage of the Bluetooth* module on your wireless adapter.

 

 

The troubleshooting you have been attempting was intended for the http://www.intel.com/content/www/us/en/wireless-products/dual-band-wireless-ac-7260-bluetooth-deskto... Intel® Dual Band Wireless-AC 7260 + Bluetooth* for Desktop. Which at it's heart is very similar to what you're doing, but not close enough.

 

 

Bluetooth* modules communicate with your system through the USB controllers in your motherboard, and it seems that your third party PCIe* adapter does not allow for this option. Leaving you at a dead end when it comes to Bluetooth*.

 

 

The only retail Intel® Wireless adapters for desktop applications currently supported are the following:

 

 

- http://www.intel.com/content/www/us/en/wireless-products/dual-band-wireless-ac-7260-bluetooth-deskto... Intel® Dual Band Wireless-AC 7260 + Bluetooth* for Desktop.

 

- http://www.gigabyte.com/products/product-page.aspx?pid=5660# ov Gigabyte* GC-WB867D-I (Intel® Dual Band Wireless-AC 8260)

 

- Plus other Intel® Wireless adapters integrated by motherboard manufacturers.

 

 

Hate to be the bearer of bad news. But we do hope this information helps.

 

 

Best regards,

 

Carlos A.
AReds
Beginner
136 Views

Hi

i think i encountered this issue today with my dual band wireless card ac-7260.

try to check the connection is connected correctly from antenna to wireless card , check the pairs wire come from antenna is connected straight to card not reflected.

idata
Community Manager
136 Views

Hello blubbered33,

 

 

Correct, all of our 7260 adapters have Bluetooth*. The issue here would lay in the PCIe* adapter that you're using, since it won't be able to communicate with the universal serial bus controller for the Bluetooth* module to be detected by your system.

 

 

If you have any additional issues, please let us know.

 

 

Best regards,

 

Carlos A.
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